City/State:
Nyack, New York
Department:
Behavioral Health
Work Shift:
Day
Work Days:
MON-FRI, ROTATING SCHEDULE, WEEKEND CALL
Scheduled Hours:
Hours Vary
Scheduled Daily Hours:
8 HOURS
Hours Per Pay Period:
40
Pay Rate/Range:
$145,000 - $152,000
Job Summary
Provides direct care to patients and serves as a consistent care coordinator through the continuum of care, assessing the physical, psychological, spiritual and social needs of the patient. Directs patients to the next appropriate service and tracks their progress. In collaboration with the Breast Center Medical Director, provides health education, promotes wellness and performs a health assessment and physical examination of the breasts.
Essential Functions
- 1. Assess to identify high risk patients (physical, psychological and social) sharing with the multidisciplinary team to collaboratively design a care plan with desired outcomes.
2. Plan healthcare pathways with interdisciplinary care team and intervene when necessary.
3. Coordinate and monitor the patient and triage for needed services across all service lines.
4. Provide education, i.e. disease process, treatments, self care skills etc. and support for patient and family.
5. Monitor patient’s total response to care for optimum outcomes.
6. Performs Intake Assessments, Clinical Breast Exams (CBE), pelvic exams and PAP testing for patients referred through the Rockland County Cancer Services Partnership (RCCSP)
7. Tracks, receives and reports biopsy results to Medical Director (RCCSP) and provides post biopsy education for patients.
8. Performs, tracks, receives and facilitates reporting biopsy results to Physicians.
9. Directs, monitors and supervises all clinical aspects of the Breast Center including pre and post biopsy education for patients.
10. Assists the Administrative Director in preparation of the hospital required quarterly Performance Improvement reports. Participates in the development of new performance goals and their implementation.
11. Supports Breast Center growth by participating in community outreach programs through seminar presentation, programs for Breast Cancer Awareness month in October and informing other primary health care professionals of the services offered at the Breast Center for their patients.
12. Performs other duties as assigned.
- Part I: Hospital-Wide Standards
- A. Organizational
- Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:
- WORKING TOGETHER
- “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”
- Place team success above individual recognition.
- Be receptive to new ideas and approaches within my workplace.
- Offer assistance generously without hesitation.
- EMPOWERMENT
- “I will be accountable, responsible, and self-directed in all aspects of my work at all times.”
- See projects through to ensure completion.
- Problem solve with patients, family members, and other employees.
- Follow up to ensure a resolution.
- COMMUNICATION
- “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”
- Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?
- Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
- Use positive communication in my tone of voice, body language, and choice of words.
- Respond to e-mails in a courteous manner, with-in twenty-four hours.
- APPEARANCE
- “I will dress in a manner that reflects a professional and positive image of the hospital at all times”
- Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.
- Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors.
- RESPONSIVENESS
- “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”
- Respond to patient call lights and ask if I can assist. (No Pass Zone).
- Respond empathetically.
- Apologize for delays and concerns.
- EXCELLENCE IN SERVICE
- “I will strive to ‘do my best everyday’ in exceeding customer expectations.”
- Anticipate and address my patients’, families and visitors needs.
- Avoid negativity and exhibit a “can-do” attitude.
- “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.
- Exit elevators to accommodate our patients’ first.
- Acknowledge people in the hallway by smiling and making eye contact.
- Help lost guests and new employees by escorting them to their destination.
- B. MISSION/STRATEGIC PLAN:
- Participates in activities which support the mission of the hospital
- Part II: Employee Performance Standards
- A. CUSTOMER SERVICE:
- 1. Demonstrates the ability to create a positive interaction with the customer.
- 2. Demonstrates positive communication with people of different cultures, values and beliefs.
- 3. Demonstrates the ability to acknowledge customer concerns and
- takes corrective action.
- 4. Demonstrates compliance with identified customer service behaviors.
- 5. Provides escort to customers when necessary.
- B. PERFORMANCE IMPROVEMENT:
- 1. Participates in Department/Hospital-wide activities which improve
- processes and/or outcomes.
- 2. Utilizes resources to maintain and improve self development and
- knowledge.
- 3. Complies with licensure and/or certification requirements.
- 4. Participates in annual competency assessment.
- C. BUDGET:
- 1. Demonstrates fiscally prudent use of equipment and supplies.
- 2. Utilizes charge process for supplies/equipment.
- D. PROJECTS/ASSIGNMENTS:
- 1. Completes projects/assignments within projected time frames and expectations.
- Addendum:
- Age Specific Competence FOR THOSE STAFF WITH REGULAR CLINICAL CONTACT
- (Attach supporting documentation of assessment of competency)
- 1. Within the scope of practice, assumes responsibility, as necessary, for the assessment,
- treatment and care of patients of all ages, from neonate to geriatric.
- 2. Displays competency in obtaining and interpreting the patient’s behavior based upon an
- understanding of cognitive, biopsychosocial, and aging processes.
3. Displays an understanding of the developmental needs of the patient when planning and implementing treatment or services.
-
Qualifications
- Masters Required
- 1-3 years Work experience as an RN or Nurse Practitioner in Family Medicine preferred. Preferred
NP_NURSE PRACTITIONER - NEW YORK STATE EDUCATION DEPARTMENT NYS NP License Required
-
Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
