Compensation Range
$24.00- $28.00 / Hour
Overview
You may know us as a company with great food…You may also know us from ‘Fortune’s 100 Best Companies to Work For’ list since 2014. What you may not know is that we are a company driven by Human Resources technology.
As the HR Systems Services (HRSS) Representative, you’ll support the daily operations and ongoing evolution of our HR systems and processes. This role is a critical part of our HRSS team, working closely with departments across Human Resources, IT, and Finance/Payroll to deliver timely and accurate support. Reporting to the Manager, HR Systems Services Representatives, you'll be one of three team members supporting a Corporate HR department of 100+ and a total workforce of over 48,000 employees.
This position is based at our Corporate Support Center in Calabasas Hills, CA and focuses on Tier 1 system support, process maintenance, and data integrity.
You’ll thrive in this position if you are a:
- Problem-solver: passionate when tackling support requests and finding solutions
- Detail-oriented professional: thrive in data-heavy environments
- Team player: communicate effectively across all levels of the organization
- Customer-focused person: providing excellent service to internal partners
Responsibilities
-
Provide Tier 1 HR systems support, including managing support inboxes and troubleshooting user issues.
-
Perform data updates, corrections, and system tasks in platforms such as UKG Pro, iCIMS, SuccessFactors and Schoox.
-
Ensure data accuracy and integrity by utilizing audits and standard reports
-
Assist with system testing and documentation.
-
Contribute to process improvements by using technology to reduce manual work.
Qualifications
-
1+ years of experience working with HR systems
-
Experience supporting users of a Human Capital Management System (UKG Pro) Applicant Tracking System (iCIMS), Talent Management System (SuccessFactors) and Learning Management System (Schoox)
-
Proficiency in Microsoft Excel and Word
-
Excellent written and verbal communication skills
-
Ability to manage multiple tasks with a high degree of accuracy and attention to detail
-
Professionalism and maturity when interacting with internal and external stakeholders
-
Ability to work independently and prioritize effectively under time constraints
-
Demonstrated commitment to confidentiality and data privacy
What we prefer:
-
Bachelor’s degree in a related field
-
2+ years of directly-related human resources experience
Benefits
-
Vacation and sick time
-
Medical, Dental & Vision
-
401K with company match
-
Tuition reimbursement
-
25%-35% discount when dining as a guest
-
Annual stipend for dining in our restaurants
About the Company
Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.
We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.
We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.
#SoCheesecake #LifeAtCheesecake
