Medical AR Coordinator – Healthcare Billing
Location: Lehi, UT
Employment Type: Full-Time
Compensation: Competitive pay
Support the revenue cycle by managing insurance follow-up, resolving outstanding claims, and ensuring timely account closure. This role is ideal for experienced medical AR professionals who thrive in fast-paced environments and take ownership of their work.
About the Role
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Coordinate and manage assigned medical accounts receivable
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Partner with third-party payers to resolve outstanding balances
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Drive timely, accurate claim adjudication and account resolution
Key Responsibilities
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Review claim and account status through payer portals and direct outreach
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Follow up with payers via phone, email, and online tools to resolve balances
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Document payment status, actions taken, and next steps in the EMR system
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Resolve accounts through appeals, corrections, adjustments, and billing updates
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Coordinate medical record requests and additional documentation when needed
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Apply sound judgment and problem-solving skills to resolve complex claim issues
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Proactively identify patterns or delays and escalate for leadership support
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Stay current on payer rules, filing limits, regulations, and compliance standards
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Protect patient confidentiality and follow all internal policies and controls
Requirements
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2+ years of medical accounts receivable or insurance collections experience
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High School Diploma or GED (Associate or Bachelor’s degree preferred)
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Working knowledge of commercial and government insurance plans
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Familiarity with CPT, ICD-10, and insurance processing guidelines
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Proficiency with Microsoft Excel, Word, Outlook, and Teams
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Experience with payer portals such as Availity or Waystar (eCW preferred)
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Strong attention to detail with accurate data entry skills
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Excellent verbal and written communication skills
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Ability to work independently and manage multiple priorities
Preferred Qualifications
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CRCS (Certified Revenue Cycle Specialist) certification
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Behavioral health billing experience
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Knowledge of CCI edits, bundling, medical necessity, and COB issues
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Strong analytical and reporting capabilities
Pay & Benefits
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Competitive compensation with advancement opportunities
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90% employer-paid medical, dental, and vision insurance
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401(k) retirement plan
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10 PTO days (15 after first year) + 10 paid holidays
About Serenity Healthcare
Serenity Healthcare uses advanced, evidence-based medical technology to help patients find lasting relief when traditional treatments haven’t worked. Our revenue cycle team plays a vital role in supporting patient access, financial accuracy, and long-term growth.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a criminal background check and drug screening.
