Job Overview
The Host/Hostess welcomes guests and helps create a positive first impression for the hotel’s dining outlets, bar, pool area, or other assigned service locations. This role includes greeting and seating guests, managing waitlists or reservations, answering guest questions, and supporting smooth service flow. Full-time and part-time positions may be available. Shifts, days, hours, and schedules will vary based on business needs, including mornings, evenings, weekends, holidays, and special events.
This position operates in a hotel food and beverage environment with frequent guest interaction, standing, walking, use of a reservation or seating system, and coordination with the service team.
Job Responsibilities
Guest Service & Seating
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Greet guests promptly and provide a warm, welcoming first impression
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Seat guests and manage seating flow based on outlet procedures and availability
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Manage reservations, waitlists, guest counts, and special seating requests as assigned
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Answer guest questions and direct guests to the appropriate team member or outlet
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Follow all company service standards, safety procedures, and sanitation guidelines
Service Execution & Efficiency
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Coordinate with servers, bartenders, bussers, and management to support smooth service flow
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Monitor table availability and communicate seating needs to the service team
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Assist with menus, guest supplies, and assigned host stand items
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Support outlet operations by helping maintain organized guest-facing areas
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Perform related duties in accordance with safe workload expectations and applicable law
Cleanliness & Organization
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Maintain cleanliness and organization of the host stand, menus, and guest-facing areas
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Ensure menus, pens, seating supplies, and service items are clean, organized, and properly stocked
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Assist with opening, closing, and side work duties related to assigned outlet service
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Follow sanitation, safety, chemical-handling, and equipment-use procedures
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Report maintenance, safety, or equipment concerns to management
Product Knowledge & Guest Engagement
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Maintain general knowledge of property amenities and on-site dining and beverage options
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Provide basic information about outlet hours, menus, seating options, and services
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Communicate guest requests or concerns to servers, bartenders, or management promptly
Help create a welcoming and organized arrival experience for guests
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Education: High school diploma or equivalent required.
Experience: Food and beverage, hotel, hospitality, administrative, host, reservations, or guest service experience preferred. Equivalent hospitality experience may be considered.
Skills and Abilities:
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Basic food and beverage service knowledge
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Excellent communication skills for guest interaction and team coordination
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Positive, friendly, and professional demeanor
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Ability to provide prompt, accurate, and hospitable service
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Ability to manage reservations, waitlists, and seating flow accurately
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Strong attention to organization, cleanliness, accuracy, and presentation standards
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Familiarity with property amenities and dining outlets
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Ability to multitask and work efficiently in a service environment
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Availability to work weekends, holidays, and varied shifts as scheduled; overtime will be handled according to hotel policy and applicable law.
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Ability to follow established policies, procedures, and workplace standards
Certifications: California Food Handler Card required within 30 days of hire if required based on assigned duties. Additional certifications may be required based on assigned outlet, job duties, or applicable law.
Travel required: None
Physical requirements:
- Frequent standing and walking throughout shift
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Frequent use of hands and fingers for the reservation or seating system, phone, and menus
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Occasional bending, reaching, lifting, carrying, pushing, or pulling
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Occasional carrying/lifting up to 10- 25 lbs.; occasional lifting up to 50 lbs.
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Ability to safely handle menus, guest supplies, and service items in a service environment
Compensation Disclosure: The posted pay range reflects the actual compensation for this position and is provided in accordance with applicable pay transparency laws. For positions with a fixed rate of pay, the posted range represents the advertised rate for the role.
Equal Employment Opportunity: Hotel Clark is an Equal Opportunity Employer. Employment practices are administered in accordance with applicable federal, state, and local laws.
Job Description Disclaimer: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to revise, modify, add, or remove job duties and responsibilities as business needs dictate.
