JOB DESCRIPTION SUMMARY:
The Bartender is responsible for providing excellent guest service by mixing and serving beverages at the bar and in the restaurant. This position is critical to Buffalo Wild Wings; the bartender impacts the restaurant by supporting team members, creating great beverages, and ensuring alcohol compliance and revenue growth while inspiring legendary experiences between friends.
RESPONSIBILITIES:
GUEST
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Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community.
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Uses up-selling techniques with every guest to enhance experience.
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Builds positive, professional relationships with guests.
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Brings unruly guest behavior to the attention of the manager.
TEAM
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Promotes excellence, cooperation and teamwork within the company.
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Supports and assists team members.
OPERATIONS
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Sets-up, maintains and operates the bar.
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Adheres to standardized recipes and department rules and procedures.
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Prepares garnishes to ensure freshness and quality.
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Takes drink and food orders and accurately inputs into register system.
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Ensures the correct drinks and food ordered are delivered to the table/guest.
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Collects payment and makes correct change.
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Follows opening, closing and cleaning checklists on a daily basis.
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Maintains displays of liquor and glasses on a daily basis.
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Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages.
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Follows guidelines of responsible alcohol service.
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Ensures PCI credit card compliance.
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Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.
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Other duties as assigned.
SKILLS/QUALIFICATIONS:
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Guest service mentality; has a genuine desire to serve the customer.
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Strong verbal communication and listening skills.
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Self starter who is energetic and flexible.
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Maintains a calm, tactful demeanor when dealing with difficult situations
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Prioritizes responsibilities and achieves results through multi tasking
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Forms strong working relationships within team.
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Identifies additional tasks to be completed and willingly assists others.
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Follows direction with focused attention.
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Basic knowledge of beer, wine and spirits and standard drink recipes required.
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Must possess alcohol dispensing certification.
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Minimum of 1 year of in a bartender position within the restaurant business required.
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Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.
PHYSICAL REQUIREMENTS:
NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)
Requirements
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Standing/Walking: Remaining on ones feet in an upright position at a workstation or moving about in a work area. (C)
- Sitting: Remaining in a normal seated position. (O)
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Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. (C)
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Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds. (C)
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Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (C)
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Stooping; Bending body downward and forward by bending spine at waist. (C)
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Bending: Bending knees to come to rest on knees or knee. (C)
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Reaching; Extending hands or arms in any direction. (C)
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Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
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Bending/Twisting; Continual intermittent twisting of the spine. (C)
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Talking; Expressing or exchanging ideas by means of the spoken work. (C)
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Hearing; Receiving detailed information through oral communication. (C)
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Vision; Clarity of vision at near or far distances. (C)
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Computer usage or other special equipment operated. (C)
