Our family owned and well-established dental practice is looking for just the right person to add to our front desk team. The Front Desk Lead supports the daily operations of the front desk and serves as the primary point of contact during assigned shifts. This role assists with coordinating front desk staff, ensuring excellent customer service, and maintaining smooth front desk operations. The Front Desk Lead works closely with management to uphold service standards and help resolve guest or client concerns. Qualified candidates will be contacted by email for the next step. We look forward to hearing from you!
JOB DESCRIPTION
- Lead front desk operations during assigned shifts and ensure smooth workflow
- Provide excellent customer service and create a welcoming environment for guests, clients, or visitors
- Support, guide, and assist front desk staff with daily tasks and questions
- Assist with training new front desk team members on procedures and service standards
- Help resolve guest concerns, complaints, or special requests in a professional and timely manner
- Ensure front desk policies, procedures, and service standards are followed
- Monitor cleanliness and organization of the reception area
- Assist with scheduling coordination and shift coverage when needed
- Handle check-ins, check-outs, phone calls, reservations, or appointment scheduling as applicable
- Communicate important updates or issues to management
REQUIREMENTS Excellent Computer Skills With Microsoft And Outlook
- High school diploma or equivalent required
Skills
- Customer service and communication
- Team support and leadership
- Conflict resolution
- 1–3 years of experience in customer service, reception, or front desk roles
- Prior leadership or team lead experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain organized in a fast-paced environment
- Professional demeanor and problem-solving skills
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Pay: $28.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
