Internet Sales Professional
Subaru Superstore of Chandler
ABOUT RACCAR AUTOMOTIVE
At RACCAR Automotive, we are committed to creating an exceptional experience for both our customers and our employees. Our team members play an important role in the success of our dealerships by providing quality service, demonstrating professionalism, and working together to support our customers and one another.
Working with RACCAR Automotive means being part of a team that values integrity, accountability, teamwork, customer service, safety, and continuous improvement. We encourage employees to take pride in their work, communicate openly, support their teammates, and look for opportunities to grow professionally.
POSITION SUMMARY
Subaru Superstore of Chandler is seeking an enthusiastic, customer-focused Internet Sales Professional to join our Sales team. This position is responsible for responding to online sales inquiries, engaging prospective customers, scheduling appointments, following up with leads, and guiding customers through the vehicle purchasing process.
The ideal candidate is highly responsive, organized, comfortable communicating by phone, email, and text, and motivated by providing an exceptional customer experience while achieving individual and dealership sales goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond promptly and professionally to internet and digital sales leads.
- Communicate with prospective customers by phone, email, text, and other approved dealership platforms.
- Build relationships with customers and identify their vehicle needs, preferences, and budget.
- Schedule and confirm showroom appointments with prospective buyers.
- Maintain consistent follow-up with new and existing leads.
- Assist customers with new and pre-owned vehicle selection.
- Provide accurate information regarding vehicle availability, features, pricing, and dealership services.
- Conduct vehicle presentations and test drives for customers visiting the dealership.
- Guide customers through the sales process from initial inquiry through vehicle delivery.
- Maintain accurate and timely customer information, notes, and follow-up activities within the dealership CRM.
- Work closely with Sales Managers and other dealership departments to ensure a smooth customer experience.
- Stay knowledgeable about Subaru vehicles, available inventory, current promotions, and manufacturer programs.
- Meet or exceed established appointment, follow-up, customer satisfaction, and sales goals.
- Perform other job-related duties as assigned by management.
QUALIFICATIONS
- Previous experience as an automotive technician, preferably with luxury, European, or highline vehicles.
- Technician skill levels from experienced Entry Level through Master Certified will be considered.
- Porsche or other luxury/manufacturer certifications are preferred but not required.
- Training and certifications from other manufacturers may be transferable.
- Strong mechanical, electrical, and diagnostic abilities.
- Experience with electric or hybrid vehicles is preferred, or willingness to become EV certified.
- Valid driver's license and acceptable driving record.
- Ability to work effectively in a fast-paced dealership environment.
- Commitment to quality workmanship, safety, and customer satisfaction.
- Follow dealership policies, sales procedures, and applicable regulatory requirements.
- Dependable and able to work in a fast-paced service environment.
BENEFITS
- Dental, vision, life, short-term disability, and long-term disability insurance.
- 401(k) with company match.
- Paid Time Off (PTO) and paid holidays.
- Flex Day and Paid Birthdays
EQUAL EMPLOYMENT OPPORTUNITY
RACCAR Automotive is an Equal Opportunity Employer. Employment decisions are made in accordance with applicable federal, state, and local laws.
This job description describes the general duties and responsibilities of the Automotive Service Technician position and is not intended to be an exhaustive list. Duties may be modified based on dealership and business needs.
- Respond promptly and professionally to internet and digital sales leads.
- Communicate with prospective customers by phone, email, text, and other approved dealership platforms.
- Build relationships with customers and identify their vehicle needs, preferences, and budget.
- Schedule and confirm showroom appointments with prospective buyers.
- Maintain consistent follow-up with new and existing leads.
- Assist customers with new and pre-owned vehicle selection.
- Provide accurate information regarding vehicle availability, features, pricing, and dealership services.
- Conduct vehicle presentations and test drives for customers visiting the dealership.
- Guide customers through the sales process from initial inquiry through vehicle delivery.
- Maintain accurate and timely customer information, notes, and follow-up activities within the dealership CRM.
- Work closely with Sales Managers and other dealership departments to ensure a smooth customer experience.
- Stay knowledgeable about Subaru vehicles, available inventory, current promotions, and manufacturer programs.
- Meet or exceed established appointment, follow-up, customer satisfaction, and sales goals.
- Perform other job-related duties as assigned by management.
