Overview
Commonwealth Partners works directly with nonprofit organizations that rely on real community connection to grow their reach throughout Nashville. We’re currently expanding our outreach team and looking for a full-time Customer Outreach Advocate to help strengthen donor engagement, support nonprofit brand awareness, and create positive in-person interactions during live community campaigns.
The Customer Outreach Advocate spends most of the day interacting directly with customers during outreach events, nonprofit campaigns, and community pop-ups across Nashville. Part of the role is educating customers on each nonprofit brand and its mission, but a major part of the position is creating an experience people actually remember after the conversation ends.
Customer Outreach Advocate Responsibilities
- Speak directly with customers during community outreach events and nonprofit campaigns throughout Nashville
- Introduce nonprofit initiatives in a way that feels conversational, relatable, and easy to understand
- Help strengthen nonprofit brand awareness by creating positive, memorable customer interactions
- Guide customers through donation conversations while keeping the experience organized and pressure-free
- Share campaign messaging, nonprofit goals, and community impact stories connected to each brand
- Maintain accurate outreach records, donation tracking, and follow-up information during campaigns
- Represent nonprofit brand partners professionally across different outreach locations and public events
- Work with other Customer Outreach Advocate team members to maintain strong outreach momentum and customer engagement
What You’ll Learn As A Customer Outreach Advocate
- How nonprofit outreach campaigns are organized and executed in live environments
- Communication techniques that improve customer interaction and donor engagement
- The connection between customer experience, nonprofit brand visibility, and campaign growth
- How to navigate conversations with different personalities while keeping interactions productive
- Event coordination, outreach organization, and customer communication strategy
- Relationship-building techniques used in nonprofit outreach and community engagement
- How strong customer interaction directly influences fundraising success and long-term brand awareness
What Usually Translates Well Into the Customer Outreach Advocate Role
- Restaurant, hospitality, retail, customer service, or event backgrounds
- People who naturally build rapport without sounding scripted or overly rehearsed
- Candidates who prefer interactive workdays over repetitive office environments
- Individuals interested in nonprofit outreach, communication, or community-focused brand campaigns
- Entry level candidates looking for hands-on experience and professional development opportunities
- Someone who stays composed while balancing multiple customer conversations throughout the day
The Customer Outreach Advocate role is ideal for someone who enjoys connecting with people, communicating purpose-driven messaging, and helping nonprofit brand campaigns create stronger relationships throughout the community. If this sounds like you, apply today!
Pay: $750.00 - $1,000.00 per week
Benefits:
- Professional development assistance
Work Location: In person
