Canvs AI is a PE-backed AI analytics platform that empowers marketing teams and leaders to track not only what shifted in customer experiences across physical, online, and live-event interactions, but also why it shifted - and what actions need to be taken to retain revenue, avoid losses, or strengthen brand loyalty. Trusted by some of the world's most recognized companies including Netflix, eBay, Amazon, Walmart, Disney, Mastercard, Comcast, CVS Health, Abercrombie & Fitch, and Panera Bread, Canvs transforms open-ended customer feedback from surveys, reviews, and social listening into structured, trackable intelligence that helps insights teams make faster, more defensible decisions.
Founded over 10 years ago, Canvs is a foundational AI company that pioneered emotion and reaction intelligence long before generative AI entered the mainstream — building the structured frameworks and longitudinal tracking capabilities that enterprise insights teams rely on today.
The Opportunity
We’re hiring a Senior Account Manager to own renewal and expansion across a portfolio of enterprise accounts. This is a full commercial role — you’ll lead the renewal process, drive strategic growth across complex, high-value accounts, build executive-level relationships, and partner closely with Customer Experience Managers who own the product and adoption side of your shared accounts. You’ll report into our Account Management team and operate as the senior commercial owner your customers rely on for the health and growth of the relationship.
This role is for someone who thrives in complex enterprise environments, builds trust with senior stakeholders, and has the commercial depth to lead high-stakes conversations that create durable value for both the customer and the business.
What You'll Do
- Own the full renewal process for a portfolio of enterprise accounts — staying ahead of risk across complex, multi-stakeholder environments, leading negotiations with confidence, and closing renewals well before they become issues
- Build account strategies tailored to each customer's goals, identifying clear paths to expand the partnership and executing against them with discipline
- Identify and pursue expansion opportunities within your book — upsells, cross-sells, and contract growth — and lead those conversations from start to finish
- Partner with Customer Experience Managers as a peer on shared accounts — you own the commercial lane, they own the product and adoption lane, and you operate in parallel with clear division of responsibility
- Run executive business reviews that connect what Canvs delivers to each customer’s strategic priorities — not just usage recaps, but C-suite-ready conversations that reinforce value, build internal champions, and surface new growth opportunities
- Serve as an internal advocate for your customers, working across Product, Support, and the broader post-sales team to make sure their needs are heard and acted on
- Stay close to the health of your accounts at all times — tracking engagement signals, flagging risk early, and taking action before problems compound
Required
- 5+ years of account management experience in a B2B SaaS environment, with a demonstrated track record of retaining and growing a book of enterprise accounts
- Proven ability to navigate complex, multi-stakeholder enterprise accounts — leading renewal and expansion negotiations with confidence across procurement, legal, and executive decision-makers
- A commercial mindset — you understand how to connect customer goals to business outcomes and build account strategies that drive revenue on both sides
- Experience managing enterprise clients with substantial six-figure contract values, complex procurement cycles, long sales cycles, and multiple stakeholders — you understand how enterprise buying decisions get made and how to work within them
- Ability to identify and pursue expansion opportunities within existing accounts without relying on a dedicated sales motion to create them
- Strong relationship-building skills — you earn trust quickly, sustain it over time, and show up consistently for your customers
- CRM discipline — you manage your pipeline and account activity in HubSpot or Salesforce as a business tool, not a reporting obligation
Preferred
- Familiarity with the consumer insights and market research ecosystem — agencies, research firms, or brand-side insights teams
- Experience at a startup or growth-stage company where you operated with limited resources and built process from the ground up
- Experience working at or alongside an AI company, with a track record of helping customers understand and effectively apply AI-powered tools in their workflows
- Proven ability to navigate complex, multi-stakeholder enterprise accounts — leading renewal and expansion negotiations with confidence across procurement, legal, and executive decision-makers
- A commercial mindset — you understand how to connect customer goals to business outcomes and build account strategies that drive revenue on both sides
- Experience managing enterprise clients with substantial six-figure contract values, complex procurement cycles, long sales cycles, and multiple stakeholders — you understand how enterprise buying decisions get made and how to work within them
- Ability to identify and pursue expansion opportunities within existing accounts without relying on a dedicated sales motion to create them
- Strong relationship-building skills — you earn trust quickly, sustain it over time, and show up consistently for your customers
- CRM discipline — you manage your pipeline and account activity in HubSpot or Salesforce as a business tool, not a reporting obligation
Compensation & Benefits
- Competitive base salary + OTE bonus structure based on individual performance
- Health, dental, and vision benefits
- Remote-first work environment
- Direct access to senior leadership and meaningful influence on GTM strategy
Why Canvs
Canvs occupies a differentiated position at the intersection of AI, NLP, and consumer intelligence — a space that is growing rapidly as brands and media companies invest more in understanding audiences at a deeper level. You’ll join a focused, talented team with a clear product vision, a strong enterprise customer base, and the backing to scale. This is not a role for someone looking for a large sales org with defined territories and hand-holding. It’s for a senior enterprise operator who wants ownership of strategic accounts, visibility at the executive level, and real upside tied to the outcomes they drive.
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: Remote
