Job description:
We are seeking a reliable, enthusiastic, dedicated applicant who is self-motivated and likes to provide exceptional customer service in a professional manner. Excellent communication skills, being a team player with positive attitude and a warm, friendly smile is essential for the job. We are focused on providing a relaxing experience to our guests.
PRIOR HOTEL EXPERIENCE PREFERRED.
POSITIONS AVAILABLE:
NIGHT AUDIT
Skills/Qualifications: Customer Service & People skills, Computer & Data Entry skills, Quality Focus, Professionalism, High energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills. PEP experience preferred.
Responsibilities include:
- Create reservations for the guest and collect deposit required
- Modify or cancel reservations according to protocols
- Warmly welcomes guests by greeting them; answering questions; responding to requests
- Check guests into the hotel and assist with check-out on the day of departure and complete payment process
- Keep front lobby area neat, clean, and tidy
- Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
Essential:
- Ability to satisfactorily communicate in English, Bilingual in Spanish is a plus
- Ability to work with a computer, experience with Windows PC
- Professional phone skills
- Ability to work weekends, holidays, and evening shifts
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
* Previous Hotel Experience a Plus
- Customer Service: 2 years (Preferred)
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
