Job Overview
We are seeking a dynamic and compassionate Dental Patient Care Coordinator to join our vibrant dental team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to treatment coordination. Your energetic approach and excellent communication skills will help foster a welcoming environment, while your attention to detail will ensure accurate documentation and efficient clinic operations. This position offers an exciting opportunity to make a positive impact on patients’ oral health journeys while working in a fast-paced, supportive setting.
Responsibilities
- Greet patients warmly and manage all front desk activities with enthusiasm, including appointment scheduling, patient check-in/out, and phone triage using multi-line phone systems.
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes utilizing systems such as Epic, Dentrix, Eaglesoft, or Meditech.
- Assist patients with new patient intake forms, medical history updates, and explanation of treatment plans in clear, patient-friendly language.
- Coordinate appointment scheduling with precision, ensuring optimal flow using dental office management software like Eaglesoft or Dentrix.
- Review and update patient records accurately within Electronic Health Record (EHR) systems such as eClinicalWorks or Athenahealth while maintaining strict compliance with HIPAA regulations.
- Facilitate communication between patients and the dental team regarding treatment plans, billing questions, and follow-up care using excellent phone etiquette and customer service skills.
- Support medical billing and coding processes by understanding CPT coding, ICD-10/ICD-9 coding standards, and Medicare/Medicaid requirements to ensure timely claim submission.
- Maintain organized dental records and medical documentation review to support accurate care plans and billing procedures.
- Handle clerical tasks such as filing, data entry (including 10 key typing), and managing multi-line phone systems efficiently to keep the front office running smoothly.
Requirements
- Proven experience in dental office administration or medical administrative support within a clinical setting.
- Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing procedures.
- Familiarity with EMR/EHR systems such as Epic, Meditech, eClinicalWorks, Dentrix or Eaglesoft is highly preferred.
- Ability to verify insurance benefits accurately and process claims efficiently while adhering to HIPAA guidelines for health information management.
- Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and clinic management software.
- Exceptional customer service skills with the ability to communicate clearly and professionally both in person and over the phone.
- Bilingual abilities are a plus to serve diverse patient populations effectively.
- Previous clinic or dental office experience is highly desirable; familiarity with hospital or healthcare environments is beneficial.
- Strong organizational skills with attention to detail in documentation review and office management tasks.
- Ability to handle multiple priorities simultaneously in a fast-paced environment while maintaining professionalism. Join us in creating a positive experience for every patient! We are dedicated to supporting your growth through ongoing training opportunities in dental terminology, health information management practices, and advanced office management skills. This paid position offers an engaging work environment where your enthusiasm can truly make a difference in patients’ lives!
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Paid time off
Work Location: In person
