The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*
This role is fully on-site Tuesday – Friday 11am – 7pm & Saturday 7:30am – 4pm.
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Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
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Answer phone calls concerning various ROI issues.
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If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
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If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
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Logs medical record requests into ROI On-Line database.
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Scans medical records into ROI On-Line database.
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Complies with site facility policies and regulations.
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At specified sites, responsible for handling and recording cash payments for requests.
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Other duties as assigned.
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Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
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Demonstrates the ability to work independently and meet production goals established by MRO.
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Strong verbal communication skills; demonstrated success responding to customer inquiries.
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Demonstrates success working in an environment that requires attention to detail.
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Proven track record of dependability.
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High School Diploma/GED required.
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Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
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Knowledge of HIPAA regulations is preferred.
INDMP
