Engage directly with customers to understand their needs, define or confirm the scope of work, and provide tailored solutions.
Coordinate with third-party service providers (SPs) to translate customer requirements, set clear job expectations, and verify completion.
Collaborate with internal Project Associates to ensure SP bids include complete scopes and accurate pricing.
Develop and present customer proposals, offering technical support as needed.
Troubleshoot fulfillment issues and drive SP performance through clear expectations, escalation, and contract enforcement.
Serve as a technical expert to support sales, customer service teams, and manage systematic issues with Supply Chain resources.
Respond to multiple internal and SP inquiries via phone, mobile apps, and email.
Lead process improvement initiatives, provide training to new team members, and mentor colleagues.
Manage complex, high-stakes projects, overseeing strategies, negotiations, and mitigating risks to minimize potential losses.
Participate in additional assigned projects to drive team and operational success.
