Agency Overview:
LSS of Northern California's mission is to promote stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency. LSS envisions that our communities have hope, stability, and a path to self-sufficiency.
Working for us. LSS welcomes passion, creativity, self-direction, and original thinking. We are looking for a person with a passion for our work who wishes to be a part of a dynamic team providing the highest quality of services to our participants. LSS offers a welcoming and supportive environment where staff voices are heard and valued. We provide 25 days off (PTO/Holiday) - significantly increasing after a year of employment, 403b with LSS matching contribution, a full health insurance package, ongoing training and more. This is an exciting time to be part of LSS!
Program Description:
Folsom Dore Apartments is a 98 unit mixed-income permanent supportive housing building with forty-four units dedicated to housing formerly chronically homeless adults with complex and long-term social, mental health, substance abuse, and medical issues. The support services on- site team is comprised of a program coordinator, a case manager, and an activities coordinator. The team works together to ensure that all residents are provided with necessary resources to ensure housing stability while increasing wellbeing through referrals, linkage, advocacy, education, and other supportive services.
Essential Duties and Responsibilities:
· Provide case management and social service coordination for residents including crisis intervention and client advocacy. Case management duties also include individual and group counseling, psycho/social education, community building and tenant organizing, providing referrals and follow up in relation to medical care, benefits counseling, substance abuse and psychiatric treatment programs, as well as a variety of other programs that enable residents to live independently, such as meal programs and in-home supportive services.
· In-home supportive services and wellness checks require visiting individual client apartments throughout the 98 unit apartment building.
· Participate with LSS staff as a team to provide client conflict de-escalation as needed.
· Maintain client documentation and records. Develop individual client service plans, working with client, family members, on-site Property Management staff, and program and community resources to implement care plans. Serve as liaison/advocate with outside social and health agencies and provide current information and referral regarding services and community resources to residents.
· Work with other team members to facilitate positive community relations by providing guidance and conflict resolution for residents who have issues with their neighbors and/or property management. Assist tenants with navigating the norms of independent living and the rules of the building.
· Observe client confidentiality & HIPAA protocols.
· Monitor emails, voicemails, and answer phone calls. Respond to all communications from clients, community partners, and LSS staff in a timely and professional manner.
· Treat others with respect and courtesy, striving for open and honest working relationships.
· Maintain high ethical standards when dealing with others.
· Demonstrate good judgment and common sense.
· Receive, prepare, and participate in weekly onsite Food Bank Distribution.
· Work with Program Coordinator and Program Manager to conduct activities and events for the residents of Folsom-Dore Apartments. i.e. Food Bank set up and distribution. Evening hours are required to assist with some of these events. Workday hours will be adjusted for these occasions.
· Participate in LSS staff meetings and complete training programs as assigned.
· Other duties as assigned by your supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· BA or BS degree from an accredited college or university, preferably with a major in a behavioral science. MSW or MA preferred.
· Minimum 2 years case management experience working with diverse populations.
· Experience working with and sensitivity to issues affecting formerly homeless and low income adults with complex and long-term social and medical issues including people recovering from the trauma of domestic violence, substance use, marginal housing/employment, and mental health concerns.
· Experience working collaboratively with other agencies, and the ability to relate professionally to other service providers.
· Experience working with people who are formerly homeless is preferred.
· Experience providing social services in a residential setting preferred.
· Ability to work both independently and as a member of a team.
· Have good writing, computer, and analytical skills.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Relocation reimbursement is NOT available for this position.
If an offer is extended, qualified candidates must provide proof of eligibility to reside and work within the United States without sponsorship.
Job Type: Full-time
Pay: $29.50 - $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Education:
Experience:
- Case management: 2 years (Required)
Work Location: In person
