Job Summary:
The Account Manager is responsible for developing and maintaining strong customer relationships while managing the complete sales process from quotation through order fulfillment. This role serves as the primary point of contact for assigned customer accounts and works collaboratively with operations, production, purchasing, and customer service to ensure exceptional customer satisfaction.
The Account Manager is responsible for growing revenue, increasing profitability, and identifying opportunities to expand existing business through the sale of Central Tube & Bar's products and value-added processing services.
Responsibilities:
· Manage existing customer accounts, build relationships with new customers, and prospect for the new accounts; increase market share within their sales territory.
· Prepare accurate and timely quotations based on customer specifications and company pricing guidelines.
· Process customer purchase orders and ensure accurate order entry and order management.
· Coordinate with production, purchasing, planning, shipping, and quality teams to ensure customer requirements and delivery expectations are met.
· Monitor inventory levels and work with internal departments to fulfill customer needs while maximizing inventory utilization.
·Identify opportunities to increase sales through additional products, value-added processing, and new business development.
·Promote Central Tube & Bar's products and services, including:
- Carbon, alloy, stainless steel, and aluminum tubing
- Bar products
- Pipe products
- Laser processing
- Saw cutting
- Value-added fabrication services
·Negotiate pricing, delivery schedules, and contract terms while maintaining company profitability goals.
·Resolve customer concerns, order discrepancies, and service issues in a timely and professional manner
· Maintain accurate customer records, sales activity, and forecasting information within company systems.
·Prepare reports related to sales activity, customer performance, inventory, and business opportunities.
·Participate in customer visits, plant tours, trade shows, and industry events as needed.
· Maintain knowledge of market trends, steel products, pricing, competitors, and industry developments.
· Support company initiatives focused on continuous improvement, customer satisfaction, and operational excellence.
· Perform other duties as assigned.
Position Requirements:
· Completion of at least 2 years of college toward a 4yr degree in a related field and/or a minimum two years of work experience in industrial sales required, with experience in steel distribution sales highly preferred (stainless steel experience a definite plus
· The successful candidate should have proven skills in account management, negotiating and closing sales, and conducting face-to-face presentations.
· Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint) is also required.
· Must have valid driver’s license.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
