Position Purpose: The Senior Associate is responsible for executing assigned conference projects, managing communications, and supporting events technology-related tasks. Primary assignments support the live and virtual NTI (National Teaching Institute) content and logistics, including project oversight, documentation, and customer service. This role contributes to the Conference Business outcomes of the Events Team initiatives in keeping with organizational mission, vision, values, and strategic direction.
Ensures the effective implementation and evaluation of key processes that support department and organizational goals and objectives.
Coordinates specific inter- and intra-department processes. Responds to questions and addresses issues related to these processes. Creates new business processes aligned with department and organizational objectives.
Assists on projects with defined outcomes and within agreed-upon parameters. Collaborates on cross-department and organization-wide projects.
Evaluates department processes and systems, identifies opportunities for improvements, assembles key stakeholders, defines solutions, and implements action plans to improve efficiency, effectiveness, and customer satisfaction.
Maintains effective communications with internal and external customers and key stakeholders.
Ensures timely and effective response to requests for information from internal and external customers via telephone, e-mail, and mail.
Collaborates with other team members to create and post content for department web pages and maintain branding and integrity of informational links.
Coordinates with vendors and/or external customers to ensure compliance with contracts and processes.
Develops and maintains data management systems.
Establishes and maintains comprehensive files and databases to include historical data and current activities.
Using computer-aided systems and applications generates regular reports related to programs and products.
Provides effective general administrative support to the department.
Coordinates administrative functions for team members, volunteers, and other key stakeholders, including forms processing, document management, travel arrangements, and expense reports.
Monitors budget activity, developing routine and customized reports of financial activities. Reviews and processes vendor invoices. Proactively identifies and adjusts to variances. Supports department purchasing and preparation of annual and project budgets.
Participates in orientation and cross-training of team members to ensure consistent support to internal and external customers.
Additional duties as assigned.
Exceptional interpersonal and communication skills, both oral and written.
Demonstrated flexibility and adaptability to changing priorities.
Commitment to customer service, teamwork, and team learning.
Proficient in Microsoft Office, Google Suite, and Zoom.
Experience in association management systems, event platforms, and project management tools preferred.
Highly accurate, detail-oriented, and organized.
Demonstrated ability to prioritize multiple simultaneous responsibilities.
Self-motivated and inquisitive. Able to expand on assigned responsibilities without direction.
Demonstrated independent problem-solving skills.
Demonstrated ability to establish and maintain effective relationships within the department and association.
Demonstrated ability to research, analyze, prioritize, and implement process improvements.
Minimum 7 years of experience with responsibilities matching a majority of those for this position.
Experience working on projects requiring interaction with multiple team members.
Previous customer interaction experience required.
Experience managing multiple priorities.
In addition to the responsibilities outlined in the job description, the following requirements represent the essential functions of this job, which must be met by an individual to perform successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Upon request, the company will engage in an interactive process to identify and implement reasonable accommodations.
This position requires frequent sitting, standing, walking, and reaching, along with repetitive hand motions such as typing and mouse use. Prolonged periods of desk work and extensive use of standard office equipment are typical. Occasional conference travel is required of this position.
To perform effectively, the individual must have sufficient visual acuity to read printed materials and digital screens, as well as the auditory ability to comprehend spoken communication. Regular communication and interaction across various platforms are essential, along with the ability to remain alert, focused, and responsive throughout the workday.
The role demands mental stamina to prioritize multiple tasks, solve problems, and interpret and apply oral and written instructions while remaining alert and focused. Ability to operate standard office equipment and keyboards is required.
This role is eligible for remote work.
Total Compensation:
The target pay range for this role is $29.38/hr - $36.73/hr
** We offer a 37.5-hour workweek with 3 different schedule options. In addition to the salary range listed, we offer a wealth of benefits to make working at AACN even more rewarding. Benefits include generous paid time off, low-cost health plans for medical and mental health services, dental, and vision, company-paid life and short-term disability insurance, a variety of other benefits, and a retirement savings program with employer matching and additional company contribution. AACN is committed to a people-centered culture of workplace excellence and belonging, and offers various alternative and flexible work arrangements to support work/life balance for our team members.
