Job Overview
We are seeking an energetic, friendly and reliable Ice Cream Shop Manager to lead our newest location which is slated to open at the end of September/early October. In this role, you will oversee daily operations, manage staff, and maintain high standards of food safety, quality, and service. Your leadership will drive the success of the shop by fostering a positive environment, optimizing sales, and ensuring efficient food preparation and service. This role balances hands-on service with behind-the-scenes management. You will be expected to build relationships with employees, lead by example, teach and also help develop employees.
Culture is critically important at Home Sweet Cone. You will work very closely with the owner and management team. As a small business, we are constantly evolving, learning and growing so we need someone who is flexible, eager to learn, innovative and a team player!
Duties
- Lead and supervise daily shop operations, including food preparation, serving, and cash handling
- Manage staff scheduling, training, and development to ensure team efficiency and excellent customer service
- Oversee inventory control, ordering supplies, and maintaining stock levels to minimize waste and maximize profitability
- Operate POS systems
- Ensure compliance with food safety standards and proper food handling procedures at all times
- Monitor quality control of products including ice cream consistency, toppings, and presentation
- Conduct shift management duties including opening/closing procedures, cash reconciliation, and reporting on sales performance
Qualifications
- Proven experience in quick service or fast food restaurant management with a strong background in food preparation and kitchen management
- Demonstrated supervisory skills with experience in staff training, team management, and interviewing candidates
- We are looking for people who pay attention to detail, are thorough and follow directions. If you've made it this far in the job description, please email [email protected] with your name, favorite ice cream flavor and in the subject line include: HSC Manager Application!
- Knowledge of food safety regulations and food industry best practices
- Strong organizational skills with the ability to manage inventory control and budgeting effectively
- Excellent communication skills for managerial leadership and customer service excellence
- Previous experience in casual dining or hospitality management preferred
- Ability to handle multiple responsibilities efficiently in a fast-paced environment
We employ a lot of high school aged employees - many of whom it is their first job. For that reason, there is a lot of patience needed when filling this manager role. The right person will be positive, encouraging and lead by example for this relatively younger workforce!
We will plan to have paid, on the job training at our Waukee and West Des Moines locations until our Ingersoll/Des Moines shop opens this fall.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Paid training
Application Question(s):
- Have you ever been convicted of a felony?
Work Location: In person
