Required:
Proven ability to significantly impact process improvement and process management.
Ability to document scope, project tasks in a clear and concise manner.
Thorough understanding of relevant industry practices, techniques and standards.
Must have a comprehensive understanding of business process/ life cycle management principles, theories and concepts.
Excellent problem-solving/ analysis/computational skills
Proficiency in Microsoft Office applications, database management.
Ability to articulate relevant information and directions in an organized and concise manner.
Excellent interpersonal, verbal, and written communication skills; Understanding of effective communication concepts tools and techniques.
Excellent collaboration skills.
Ability to interact successfully with both internal and external customers at all levels.
Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Ability to effectively train onboarding staff through virtual or hands-on approach.
Persuasion Skills: Represent Manager in meetings. Demonstrate leadership and interpersonal communication skills by working collaboratively and effectively with peers, superiors and subordinates to accomplish objectives. Able to concisely, clearly and formally communicate complex concepts and formulate process solutions.
Preferred:
Knowledge of CRM systems and navigation for contact resolution
