Automotive Service Manager – Goldsboro, NC
Team Chevrolet of Goldsboro is seeking an experienced Service Manager to lead a fixed operations team focused on profitability, customer retention, and operational excellence.
This is a confidential opportunity for a top-tier leader who thrives in a fast-paced, high-volume environment and has a proven track record of driving service revenue, improving CSI, and maximizing technician productivity.
Key Responsibilities:
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Lead all aspects of fixed operations / service department management
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Drive service revenue growth, gross profit, and departmental KPIs
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Monitor and improve technician efficiency, productivity, and proficiency
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Ensure exceptional customer experience (CSI) and retention strategies
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Oversee service advisors, dispatch, and shop workflow optimization
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Implement process improvements, compliance, and OEM standards
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Recruit, coach, and develop a high-performing service team
Compensation & Benefits:
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Top-tier pay plan (base + performance bonus tied to KPIs and profitability)
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Opportunity to lead a stable, growth-focused operation
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Career advancement within a reputable dealer group
Qualifications:
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5+ years of automotive service manager experience (high-volume dealership preferred)
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Proven success in increasing service absorption, RO growth, and net profit
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Strong understanding of fixed ops metrics, KPIs, and performance management
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Experience with DMS systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)
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Demonstrated ability to lead top-performing teams and drive accountability
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Results-oriented mindset with a focus on continuous improvement
Work Location: In person
