Description:
Job Title: Floater Property Manager
Work Location: Hazel Green, AL; Meridianville, AL; Fayetteville, TN
Reports to: Area Manager or District Manager
Full-Time, Hourly, Non-Exempt
Role Summary
The Floater Property Manager travels to multiple storage centers within a designated region to provide coverage or relief whenever properties require additional support. These needs may arise due to staff shortages, high-traffic periods, special events, or unforeseen circumstances. A successful Floater Property Manager adapts quickly to different property environments, maintains strong customer relationships, and upholds standards across locations.
Key Responsibilities
Multi-Site Coverage and Relief:
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Travel between properties to provide immediate coverage for staffing shortages, peak traffic times, or other operational needs.
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Adapt to each location’s specific procedures, customer base, and operational requirements.
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Ensure smooth day-to-day operations and maintain consistent standards regardless of which property you’re assigned to.
Sales and Customer Relations
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Engage potential and existing customers in person and over the phone to meet or exceed sales and occupancy goals.
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Deliver exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
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Build positive relationships with customers, colleagues, and local vendors to maintain a welcoming environment.
Administrative and Financial Management
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Process payments, invoices, and handle daily financial transactions accurately.
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Monitor revenue performance by overseeing pricing, promotions, and occupancy strategies aimed at maximizing profitability.
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Manage delinquent accounts, collect outstanding payments, and follow company policies on lien laws.
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Submit timely and accurate reports (e.g., occupancy, financials, operational updates) to Area or District Manager.
Property Maintenance and Security
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Conduct routine property inspections to ensure sites are safe, clean, and well-maintained.
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Perform minor maintenance tasks such as cleaning vacant units, removing locks, picking up trash, and performing basic repairs.
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Monitor security systems and promptly address issues to maintain a secure facility.
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Coordinate with contractors or vendors for larger repairs or maintenance.
Leadership and Teamwork
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Partner with on-site staff and management to share best practices, mentor new hires, and support continuous improvement.
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Uphold company policies and The Highline Way by demonstrating professionalism and integrity in all interactions.
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Maintain clear communication with team members and leadership, providing feedback and updates as needed.
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Perform additional tasks as assigned by the Area or District Manager to support operations across the region.
Requirements:
Skills Required
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Strong sales, customer service, and administrative capabilities.
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Excellent verbal and written communication skills for a diverse audience.
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Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer applications.
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Ability to work independently in unfamiliar or changing environments while maintaining a positive, solution-focused attitude.
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Strong problem solving and organizational skills; capable of prioritizing tasks effectively.
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Professional demeanor, including appearance and interpersonal interactions.
Education and Work Experience Requirements
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High-school diploma or GED required; college coursework or degree preferred.
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Previous experience in sales, retail, or a customer-facing environment preferred.
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Successful completion of a background check and drug screening.
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Valid driver’s license, proof of insurance, and reliable transportation for travel between properties.
Physical Requirements
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Ability to lift and carry up to 50 lbs.
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Must be able to stand for extended periods, up to 8 hours at a time.
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Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally.
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Must maintain a professional appearance and project an outgoing, friendly demeanor.
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Ability to safely and successfully perform essential job functions while meeting productivity standards.
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Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations.
Scheduling Expectations
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Position requires flexible availability to accommodate multi-site coverage.
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This position requires the flexibility to work Saturdays, occasional overtime, and as business needs dictate.
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Frequent travel between sites; mileage reimbursement will be provided as applicable.
