The University of Iowa Health Care department of Safety and Security is seeking a Hospital Security Officer Supervisor that under general supervision, provides administrative supervision to a large number of hospital security officers and participates in investigations and other security duties as required.
Position Responsibilities:
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Primary Function:
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The Merit Security Supervisor provides direct, frontline supervision of security officers and executes day‑to‑day security operations within an assigned area. This role ensures effective patrol coverage, prompt response to routine incidents, and adherence to established policies and procedures.
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The Merit Security Supervisor does not command the shift, manage supervisors, or approve disciplinary or administrative actions. Authority is limited to assigned areas and routine operational activity.
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Direct Supervision
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Directly supervise security officers, clerks, and assigned temporary staff.
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Conduct shift briefings and communicate assignments, priorities, and safety information.
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Assign patrol zones and fixed posts in accordance with approved staffing plans.
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Provide real‑time coaching, guidance, and performance feedback.
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Ensure adherence to policies, procedures, and safety standards.
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Daily Operations
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Manage routine calls for service and day-to-day security activity.
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Ensure appropriate and visible security coverage.
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Monitor patrol activity, response times, and officer performance.
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Adjust assignments within the shift to meet operational needs.
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Incident Response
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Serve as initial incident commander for routine and moderate incidents.
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Provide on-scene leadership and direct officer actions.
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Ensure de-escalation, safety, and control of incidents.
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Escalate high-risk, multi-unit, or unusual incidents to PVD1.
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Documentation and Reporting
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Review officer reports for accuracy, completeness, and timeliness.
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Ensure required reports and documentation are submitted according to standards.
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Document significant shift events, staffing issues, and performance matters occurring during the shift.
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Performance and Conduct Management
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Provide day-to-day performance feedback.
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Document performance issues and positive performance.
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Recommend disciplinary action with supporting documentation.
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Assist with performance evaluations.
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Investigations
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Conduct initial fact‑finding and routine investigations.
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Collect statements, basic evidence, and document findings.
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Transfer investigative ownership to PVD1 when incidents escalate beyond routine scope.
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Staffing and Coverage
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Implement staffing plans established by PVD1.
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Identify real-time coverage gaps within assigned areas.
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Notify PVD1 when additional resources are required.
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Administrative Support
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Respond to service requests and departmental concerns.
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Communicate trends, risks, and recurring issues to PVD1.
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Assist with onboarding and training as assigned.
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Ensure compliance with policies and standards.
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Performance Indicators
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Timely response to incidents.
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Effective frontline supervision and coaching
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Quality and accuracy of documentation
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Consistent patrol coverage within assigned areas
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Incident Escalation Criteria
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Merit Supervisors will notify and escalate to PVD1 when any of the following occur:
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Use or credible threat of weapons.
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Serious injury to staff, patient, or visitor
University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
Percent of Time: 100%,
Schedule: 1st Shift, 2nd Shift or 3rd Shift
Pay Grade: 13. https://hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix
Starting Salary: $23.32/hour plus shift differential and potential over time
Benefits Highlights:
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Regular salaried position located in Iowa City, Iowa
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Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
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For more information about Why Iowa?, click here
Minimum Eligibility Requirements:
Five years' experience in security or law enforcement work, at least three years of which is at least comparable to the work of the Hospital Security Officer.
Ability to obtain the Supervisor certification from the International Association for Healthcare Security and Safety (IAHSS) within 6 months of hire and maintain certification for duration of employment.
Special Qualifications/Licenses:
Desirable Qualifications:
Application Process: In order to be considered, applicants must upload a resume and schedule preference (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. With additional questions, please reach out to [email protected]
Applicant Resource Center –
Need help submitting an application or accepting an offer? Support is available!
Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.
Hours:
Monday - Friday 10:00am - 4:00pm
Or by appointment
Contact [email protected] to schedule a time to visit.
Additional Information
- Classification Title: Hospital Security Officer Supv
- Appointment Type: Merit
- Schedule: Full-time
- Work Modality Options: On Campus
Compensation
Contact Information
- Organization: Healthcare
- Contact Name: Lupita Larios
- Contact Email: [email protected]
