Position Summary
The Radiology Patient Navigator supports patients in an outpatient imaging center by coordinating care across a range of diagnostic services, ensuring a seamless and efficient experience from scheduling through follow-up. This role is essential in promoting timely access, reducing barriers to care, and enhancing patient satisfaction in a fast-paced setting. The ideal candidate is highly organized, responsive, and patient-focused, with strong communication skills and the ability to manage multiple priorities in a high-volume environment.
Key Responsibilities
Care Coordination & Navigation
- Coordinate and schedule outpatient imaging services.
- Verify orders, ensure completeness of referrals, and obtain prior authorizations as needed.
- Guide patients through pre-appointment preparation, arrival expectations, and post-procedure next steps.
- Monitor imaging workflows to ensure timely scheduling and follow-up on results.
Patient Support & Education
- Provide clear, culturally competent education on imaging procedures, preparation instructions, and what to expect during visits.
- Address patient questions, concerns, and barriers to care, including transportation or financial challenges.
- Deliver a high level of customer service to support a positive outpatient experience.
- Maintain confidentiality and ensure compliance with HIPAA and organizational policies.
Documentation & Reporting
- Accurately document patient interactions, scheduling activities, and follow-ups in PACS and electronic health record systems.
- Track patient status, no-shows, reschedules, and completion rates to support operational efficiency and quality improvement.
Collaboration & Operations
- Partner closely with radiologic technologists, front office staff, and referring provider offices to ensure smooth daily operations.
- Communicate proactively with referring providers regarding scheduling, documentation needs, and report delivery.
- Support workflow optimization efforts to improve patient throughput and reduce wait times.
Qualifications
- Experience in patient coordination, medical scheduling, radiology operations, or a related outpatient healthcare role preferred.
- Familiarity with imaging services, prior authorization processes, and outpatient workflows.
- Strong organizational, multitasking, and problem-solving skills in a high-volume setting.
- Excellent interpersonal and customer service skills.
- Bilingual skills required.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Appointment scheduling: 2 years (Required)
Language:
Work Location: In person
