About the Role:
We are seeking a Senior IT Network & Systems Engineer with 10–12 years of progressive experience across systems engineering, networking, cloud administration, security, and technical team oversight. This role is ideal for a senior‑level engineer who is still deeply hands‑on but has also taken on leadership or light management responsibilities.
This position involves 70–75% hands-on technical engineering (helpdesk escalation, systems, networking, security, cloud) and 25–30% team leadership and management oversight (mentoring junior engineers, coordinating work, assisting with vendor management, and advising leadership on technical direction).
You will support a hybrid infrastructure environment that includes on-prem Active Directory integrated with Microsoft 365, AWS services, modern endpoint management, network security infrastructure, and enterprise SaaS applications.
Key Responsibilities:
Hands-On Engineering (70–75%)
· Cloud & Systems Engineering
· Architect, administer, and troubleshoot AWS cloud services (IAM, EC2, S3, VPC, monitoring).
· Manage hybrid Microsoft 365 and Active Directory services (Exchange Online, Teams, SharePoint permissions, Azure AD).
· Maintain Windows servers, patching, backups, disaster recovery procedures, and monitoring systems.
· Networking & Security
· Configure, maintain, and troubleshoot enterprise network components: switches, routers, firewalls (e.g., Fortinet, Cisco, Palo Alto), VPN, WLAN.
· Implement and manage security tools: endpoint protection, MFA, email security, vulnerability management, and security monitoring.
· Participate in incident response, root‑cause analysis, and remediation efforts.
· Helpdesk & Escalation Support
· Serve as Tier 3 technical escalation for complex issues across systems, networking, and security.
· Maintain endpoint environment (Windows laptops/desktops, SaaS applications, patching, compliance).
· Oversee user lifecycle workflows and ensure provisioning standards across AD and Microsoft 365.
· Technical Projects & Architecture
· Lead implementation of IT infrastructure projects including migrations, upgrades, and new technology rollouts.
· Document systems, create runbooks, and improve operational processes and automation.
Management & Leadership (25–30%)
· Provide guidance, mentorship, and technical oversight to junior and mid‑level IT staff.
· Coordinate daily workload, set priorities, and ensure timely delivery of IT services.
· Collaborate with leadership on technical strategy, budgeting, infrastructure planning, and vendor management.
· Maintain accountability for system uptime, security posture, and SLA performance.
· Assist in drafting IT policies, security standards, and operational documentation.
Qualifications:
· 10–12 years of hands-on experience in IT systems engineering, network engineering, and cloud administration.
· 4+ years of AWS experience
· Strong expertise with AWS, Microsoft 365, Active Directory, Windows Server, and modern endpoint management.
· Deep knowledge of networking fundamentals: firewalls, VPNs, switching, routing, and wireless networks.
· Strong background in IT security, including MFA, vulnerability scanning, endpoint protection, and patching.
· Experience acting as a technical lead or team supervisor (formal management experience is helpful but not required).
· Strong troubleshooting, analytical thinking, and ability to self‑manage in high‑paced environments.
· Experience with scripting or automation (PowerShell, Python, Bash) is preferred.
· Relevant certifications are a plus (AWS, CCNA/CCNP, Microsoft, Security+, etc.).
Benefits:
· Excellent benefits including Medical, Dental, Vision, and company-paid Life Insurance.
· Generous 401(k) with aggressive company match.
· Convenient location near Legacy West.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- How many years of hands-on experience do you have with systems engineering, network engineering, and cloud administration?
- Have you served as a Tier 3 escalation point for complex technical issues?
- Have you worked hands‑on with AWS services such as EC2, S3, IAM, or VPC?
- Have you configured or troubleshot networking hardware or firewalls such as Fortinet, Cisco, or Palo Alto?
Ability to Commute:
- Plano, TX 75024 (Required)
Work Location: In person
