Customer-focused, source of knowledge and comfort, desire to help, professional, self-motivated – Does that sound like you? We are seeking someone who possesses those skills to assist our clients through the claims process and to help them return to normalcy after a loss.
No previous insurance or claims experience needed! Federated provides an exceptional training program to teach you the fundamentals of claims and will prepare you to assist clients.
This is an in-office position that will work out of our Atlanta, GA office, located at 5607 Glenridge Drive. A work from home option is not available.
Responsibilities
- Work with policyholders, attorneys, contractors and others to ensure claims are resolved in a prompt, fair and courteous way.
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Explain policy coverage to policyholders and third parties.
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Complete thorough investigations and document facts relating to claims.
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Determine the value of damaged items or accurately pay first party property loss benefits.
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Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising or recovering outstanding dollars.
Minimum Qualifications
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Current pursuing, or have obtained a four-year degree
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Experience in a customer service role in industries such as retail, hospitality, logistics, banking, equipment dealerships, equipment rental, sales or similar fields
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Ability to make confident decisions based on available information
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Strong analytical, computer, and time management skills
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Excellent written and verbal communication skills
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Leadership experience is a plus
Salary Range: $63,800 - $78,000
Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information can be discussed with a with a member of the Recruiting team.
