Citizens Memorial Hospital (CMH) is hiring Director of Patient Safety and Quality Improvement to join our Quality Department in Bolivar, Missouri — someone who leads with skill, compassion, and a drive to positively impact every patient and family we serve. This collaborative leadership role is responsible for advancing a culture of safety, high reliability, regulatory excellence, and continuous performance improvement across the healthcare system. The Director leads the organization’s Quality Assessment and Performance Improvement (QAPI) program and provides strategic oversight for Patient Safety, Infection Prevention, Employee Health, Risk Management, Regulatory Compliance, Patient Experience, Quality Reporting, Time-Critical Diagnosis programs, and Clinical Registries.
Position Details
- Status: FullTime
- Work Shift: Days
- Hours: [Mon -Fri, 8-4:30pm, flexible]
Incentives
Qualified candidates may also receive:
- Tuition Assistance or Loan Reimbursement
- Relocation Assistance
- Up to $ 10,000 Sign-On Bonus
What Your Day Looks Like: Quality Department
As a Director of Patient Safety and Quality Improvement, you will be:
- Leading system-wide patient safety and quality improvement initiatives focused on achieving zero preventable harm.
- Driving performance improvement through data analysis, outcome measurement, and evidence-based improvement methodologies.
- Partnering with physicians, nursing leaders, and interdisciplinary teams to improve clinical outcomes.
- Supporting regulatory readiness and compliance with CMS, state, and accreditation requirements.
- Leading multidisciplinary teams and facilitate quality committees, patient safety activities, and organizational improvement projects.
- Fostering a culture of accountability, transparency, continuous learning, and high reliability across all care settings.
Qualifications:
Education: Graduate of an accredited school of nursing, Bachelor’s Degree in Nursing, must pass annual competencies.
Experience: Five years of leadership experience in healthcare quality, patient safety, regulatory compliance, risk management or performance improvement. Three years of experience leading quality improvement initiatives.
Licensure/Certification: RN with current Missouri licensure, CPI training, HazMat Awareness, BLS.
Physical Requirements: The ability to stand for long periods and to thrive in a fast-paced environment
Benefits That Support You
- Competitive wages, annual merit increases, employee wellness program
- For a comprehensive list of benefits, please click here: CMH benefits.
Why CMH?
CMH includes 34 primary and specialty clinics, six longterm care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walkin clinics, addiction recovery, therapies, and more — all grounded in exceptional, communityfocused healthcare.
- CMH is a three-time recipient of the Missouri Quality Award.
- 2025 Chest Pain-MI Platinum Award
- Springfield Business Journal awards include multiple years as an Economic Impact Award nominee and being honored in the Dynamic Dozen for being one of the top 12 fastest-growing companies in southwest Missouri.
- Click here to see the full list of awards for CMH!
Employee spotlight:
“I love working in Quality at CMH because I know the work we do truly makes a difference. Every day brings opportunities to learn, grow, and find new ways to improve care for our patients. What I enjoy most is working alongside a team that genuinely cares about doing the right thing and strives for excellence together.” ~ Jenna Hicks, Director of Quality & Population Health
Follow us on Facebook to discover more about life at CMH— the people, the culture, and the work that matters. https://www.facebook.com/CMHRecruiting
Recruiter Contact
Cynthia McDaniel
Phone: 417.328.6793
Email: [email protected]
