Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.
Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.
The Learning & Engagement Systems Specialist designs, manages, and optimizes systems, data, and workflows that power Learning & Engagement across Human Resources. In addition to standard learning and engagement activities, this role supports the organization to scale programs related to onboarding, training, performance, workforce health, and engagement through integrated platforms, actionable insights, and automated tools. By connecting people systems and translating data into meaningful reporting, this role ensures our leaders and our HR team have visibility, efficiency, and data-based insights to improve employee experience and business outcomes.
Training & Development:
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Supports the department in shaping employee training and development by serving as a resource in assessing needs, identifying resources, supporting program development, and creating and presenting professional training materials in a variety of formats.
- Serves as a power user for Johnstone University LMS and works closely with that team to provide employees, managers and HR partners with training content, creating training tracks, assigning training, monitoring completion, reporting, and maintaining related records.
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Supports all department sponsored development programs, including programs for new, existing and high-potential leaders, vendor support, coordinating assessment processes, drafting and maintaining program materials, coordinating training activities/logistics, engagement survey, custom course content, recognition programs, and supporting evaluation processes.
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Proactively own the tracking and reporting of required training and certifications to ensure organizational readiness. Drives integration and visualization of metrics around systems like LMS, Assessments, Surveys, HRIS etc. Load non-standard content from sources such as IT vendors or outside training providers. Works in close partnership with LMS Team to launch, track and report on employee-based learning content/programs in Excel or VBA.
- Deliver training as a core component of the role (up to 35 % of time); may travel to onsite training, events or host live trainings virtually as a primary trainer or producer for other team members.
- Administer and maintain courses in LMS by monitoring enrollments, user groups and learning plans.
- Assist team on creating training content, tutorials, guides and rapid e-learning modules using Articulate, Camtasia, Snagit and other design tools. Audit and update existing training materials to ensure content, screen shots and information are current.
People Systems:
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Supports a variety of performance management processes within the HRIS, communicating with employees, HR and managers to ensure goals are entered and managed mid-year and calibrate competencies and related scoring company wide.
- Ensures employees and managers have the knowledge and skills needed to use and take advantage of the performance management system by documenting processes and creating and delivering training materials. Provides a variety of user support.
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Co- manages calendars, program logistics, communications and scheduling for a variety of LE programs.
- Works collaboratively with LE team to craft compelling, error free, communications and drive engagement.
Analytics:
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Applies and develops a variety of models and systems to analyze Learning & Engagement metrics (training completion, promotions, goal alignment, performance ratings, high-potential retention, exit data, surveys, feedback, training effectiveness and turnover) and translates findings into business insights that inform leadership decisions, identify workforce trends, and guide targeted engagement and talent retention strategies.
Hands on program support for all LE programs, using a systems mindset to drive execution and challenge outcomes.
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- Bachelor’s Degree (B.A.) in Training and Development, Human Resources, Organizational Development, Instructional Design and/or related field;
- 3+ years of progressive experience in LD, Operational HR or related discipline
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APTD; PHR, or Instructional Design certification preferred but not required.
- Deep understanding of systems thinking includes building, mapping and analyzing capability. Comfort with data, and spreadsheets to track progress.
- Ability to develope high-quality training documentation, SOPs, and scalable knowledge assets to support consistent learning delivery.
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Intermediate proficiency in learning and content development tools such as Camtasia, Articulate Storyline, Snagit etc.
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Intermediate to advanced proficiency in Excel (advanced functions/VBA/ Power BI etc.); Intermediate proficiency in PowerPoint and Teams.
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Ability to translate complex datasets into manager-level insights, dashboards, and recommendations that drive talent development and organizational performance.
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Strong project management skills with the ability to manage multiple priorities, timelines, projects and stakeholders.
- Public speaking and strong presentation skills; leading virtually lead learning; curating external learning content, delivering engaging sessions for internal staff.
- Knowledge of LMS administration, common configurations, learning paths, enrollment rules, and learner reporting.
- Ability to maintain high level of accuracy and attention to detail in system reporting.
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