BIG O TIRES Service Advisor & Customer Service Opportunities
Join Our Team at BIG O TIRES
BIG O TIRES has immediate openings for experienced service advisors and customer service professionals. We are actively interviewing proven TEAM MEMBER candidates for our Service Centers.
Who Should Apply?
If you have demonstrated expertise as an Auto Repair Advisor or in tire sales, and you aim to excel in your field, we want to hear from you. The ideal candidate possesses a strong sales drive and is committed to meeting our customers’ automotive needs.
Essential Responsibilities
- Greet customers promptly and courteously upon their arrival for vehicle service.
- Listen attentively to customers’ vehicle concerns and service requests to accurately assess their needs.
- Clearly explain recommended repair services, associated costs, and estimated timelines to customers.
- Schedule and coordinate vehicle service appointments efficiently to optimize shop productivity.
- Maintain thorough and accurate records of customer interactions, service orders, and vehicle repairs.
- Communicate effectively between customers and technicians to ensure a smooth workflow.
- Follow up with customers after service to confirm satisfaction and address any additional concerns.
- Handle customer complaints professionally and escalate issues to management when necessary.
- Process service orders, billing, and payments in accordance with company policies.
Requirements
- High school diploma or equivalent; additional technical training or certification is a plus.
- Proven experience as a Service Advisor or in a customer-facing automotive role.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask and manage time effectively.
- Basic understanding of automotive systems and repair procedures.
- Proficiency with computer systems and service management software.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and a customer-oriented attitude.
- Valid driver’s license and reliable transportation.
What BIG O Offers
- Excellent compensation based on proven experience, including a Commission Plan for Advisors.
- Comprehensive Family Health, Vision, and Dental Insurance Plan
- PTO / Sick Days
- Five-day work week (Store operates six days a week).
- Paid vacations and paid holidays.
- Online training program.
- 401K matching plan.
- Employee referral program.
- Uniforms provided.
- Opportunities for advancement.
We provide the training and resources to help you succeed. As an Equal Opportunity Employer, our benefits package includes excellent pay with incentives, health insurance (medical, dental, vision), paid vacation, uniforms, and an Employee Purchase Program.
How to Apply
For immediate consideration and to discuss next steps, contact Bill Moseley at [email protected]. Take the BIG O TIRE challenge today!
Equal Opportunity Statement
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, or national origin. We are committed to building a culturally diverse faculty.
If you’re looking for a full-time job and have that experience, send resume or email right away! Take the BIG O TIRE challenge and join our TEAM for 2026
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Service Advisor: 3 years (Required)
- Tire sales and auto parts : 3 years (Required)
Work Location: In person
