Job Title: Front Office Specialist - Kapolei
Compensation: Negotiable, based on experience & assigned responsibilities
Employment type: Full-time (Opening Shift: 6:30am - 3pm)
Privately owned outpatient rehabilitation facility with multiple locations looking to complement our team. Our team is dedicated, optimistic, and fun to work with! A like-minded individual is a must for our Ohana. Our primary focus is unsurpassed patient care and outstanding customer service.
Main Job Tasks and Responsibilities: Front Office / Scheduling Duties
- Answer phone calls and emails in a friendly and timely manner
- Schedule and confirm patient appointments and resolve scheduling conflicts as they occur
- New patient registration (verifying and inputting patient demographics into EMR)
- General administrative and clerical support
- Coordinate with doctors’ offices and insurance companies for referrals, authorizations, and medical records
- Collect co-pays and maintain accurate patient records
- Assist with maintaining smooth daily clinic operations and exceptional customer service
Required Skills/Experience:
- High level of organization and attention to detail
- Highly motivated individual with strong patient service skills
- Excellent communication skills, both written and verbal
- Must be a team player with a positive attitude
- Ability to work in a fast-paced environment and maintain poise under pressure
- Ability to multitask between front office and clinical support duties
- Ability to operate a computer, basic office equipment, and programs such as EMR systems, Microsoft Word, Excel, and PDF editing software
Minimum Qualifications:
- High school diploma or equivalent
- Prior office, customer service, medical office, or PT aide/tech experience preferred
- Knowledge of referral/authorization processes with various insurances preferred
- Knowledge of medical terminology such as ICD-10 and CPT codes is an advantage
- Ability to perform light physical tasks including standing, walking, lifting, and assisting with clinic setup/cleanup
Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation, and holiday pay (for full-time employees).
Positions are available for FULL-TIME ONLY
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Kapolei, HI 96707 (Required)
Ability to Relocate:
- Kapolei, HI 96707: Relocate before starting work (Required)
Work Location: In person
