Job Description: Billing Specialist
Join Our Team and You'll Enjoy:
- Competitive Pay
- Overtime
- Paid Time Off (Vacation & Sick Leave)
- Paid Holidays
- 401k Match - Up to 6%!
- Health Benefits through CareFirst/BCBS
- Vision & Dental
- Hands-on Training
- Industry Paid Certifications
- Team Building
Why Apply?
- Experts in Our Trade
- Innovators of our Industry
- Highest Earners per Position in the Market
- Family-Run Company; Team Atmosphere
- Employee Appreciation
- Work for a Company that Cares About Its Local Community
- Make a Difference in Someone's Life Who Has Experienced a Disaster
- Receive the Best Training from the Top Performers in the Industry
- Wake Up and Get to Go to Work Instead of Waking up Having to Go to Work
Billing Specialist
About the Position
Tri State Restorations is the leading disaster recovery and restoration company serving the Metropolitan Washington DC and Baltimore regions. We are a family-owned and operated business with over 40 years of combined experience, specializing in emergency cleanup and restoration of commercial and residential properties damaged by water, sewage, fire, smoke, and mold.
We are currently seeking a full-time Billing Specialist to join our growing team. This is an exciting opportunity for a detail-oriented professional who thrives in a fast-paced environment, can follow directions and think on their feet to problem-solve in real time. This position involves working with insurance adjusters, property owners and internal teams to support job documentation and billing processes—including utilizing Xactimate, our industry-standard billing software.
Job Responsibilities
As a Billing Specialist, your responsibilities will include a mix of administrative support and detailed billing functions. You will play a crucial role in ensuring our customer’s experience throughout their journey with our team is satisfactory and successful. You will also assist with timely and accurate processing of job files, invoices and maintaining strong lines of communication across all departments.
Key Duties:
- Oversee day-to-day billing operations and ensure accuracy
- Prepare and submit billing documentation using Xactimate
- Prepare and submit estimate documentation using Xactimate
- Prepare and send customer estimates through QBO
- Coordinate with project managers and estimators to ensure accuracy of work performed
- Maintain digital records in CRM (NextGear Solutions - Dash), QuickBooks Online, and Google Workspace
- Monitor job progress and ensure appropriate documentation is attached to each file
- Assist with incoming calls and client inquiries as needed
- Support administrative operations including filing, scheduling, and internal task management
- Maintain accurate records and ensure all documentation complies with company policies and industry standards
- Participate in an on-call rotation with office staff to facilitate after-hours customer service and job coordination
Requirements
To succeed in this role, you must be detail-oriented, organized, and capable of operating independently under time-sensitive conditions. The ideal candidate will be a proactive problem solver who can follow detailed procedures while adapting to evolving client or insurance needs.
Must-Haves:
- Detail-oriented with excellent organizational skills
- Ability to follow directions precisely while adapting to change
- Critical thinker with strong problem-solving capabilities
- Excellent verbal and written communication skills
- Friendly and professional customer service demeanor
- 2+ years of administrative and/or billing experience preferred
- Xactimate experience highly preferred
- Working knowledge of QuickBooks, Google Workspace (Docs, Sheets, Gmail, Calendar)
- High School Diploma or equivalent required; associate or bachelor's degree a plus
- Willingness to learn and grow into future roles
- Ability to multitask and manage priorities in a busy office environment
Compensation & Benefits
- Hourly Pay: $19-26
- Overtime Opportunities
- Paid Time Off & Holidays
- 401(k) with Up to 6% Company Match
- Health, Dental & Vision Insurance – CareFirst BCBS
- Tuition Reimbursement & Professional Development
- Career Advancement Opportunities
- Strong Team Culture & Community-Focused Mission
Job Type: Full-time
Expected Hours: 40–60 hours per week
Schedule: 8-hour shifts with on-call responsibilities
Work Location: In person (Clarksburg Md.)
If you are detail-oriented and passionate about contributing to a dedicated team in the disaster restoration industry, we invite you to apply for the Billing Specialist position at Tri State Restorations, LLC today!
Job Type: Full-time
Pay: $19.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Customer Service: 5 years (Required)
- Quickbooks Online (Not Desktop): 2 years (Required)
Language:
Ability to Commute:
- Clarksburg, MD 20871 (Required)
Ability to Relocate:
- Clarksburg, MD 20871: Relocate before starting work (Required)
Work Location: In person
