Core Focus:
The Customer Service Representative will provide exemplary customer service to all of our internal and external clients as well as ensuring all communications are responded to in a timely manner.
Role and Responsibilities:
-
Managing customer accounts
-
Handling a large number of phone calls
-
Maintaining relationships with carriers and customers
-
Scheduling shipments
-
Providing input and completing freight bills
-
Assisting with communication with carriers when issues arise
-
Making recommendations regarding transportation, routing, carrier selection, and helping to meet customer requirements
-
Documenting special service requirements of customers and warehouses
-
Managing unplanned accessorial charge issues related to the customer and related warehouses
-
Representing the customer when working with contracted carriers
-
Tracking on time pickups and deliveries
-
Entering loads and appointments in the WMS
-
Setting pick up and delivery appointments with warehouses
-
Tracking loads and monitoring delivery
-
Scheduling appointments
-
Notifying customers of any issues, excess charge, and excess charge billing
Required Experience
-
A high school diploma
-
1-2 years of customer service experience
-
Experience working in a fast-paced environment with responsibility for time-sensitive requests and cut off schedules.
-
Ability to calculate in all units of measure
-
Ability to apply common sense understanding to instructions
-
Ability to deal with problems involving several concrete variables
Preferred Skills:
-
Strong customer service skills and ability to engage with the customer.
-
Strong communication skills. Ability to build sustainable trustworthy relationships through open and interactive communication.
-
Data entry and analysis. Excellent attention to detail.
-
Strong judgment and decision-making skills.
-
Ability to multi-task and be adaptable to change.
-
Effectively manage last-minute requests, and urgent demands. Demonstrate sense of urgency.
Location:
8 hour shift
Monday – Friday
7:00AM – 4:00PM
