qualified candidates interested in employment with us should submit application for employment and resume, along with salary requirements via fax: 407-767-8160 or by e-mail: [email protected]
Reports To: Patient Services Manager
JOB SUMMARY: This position is responsible for verifying all patient benefits for upcoming appointments, documenting in patient’s account in the practice management system, and communicating with the patient, if necessary.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent.
- One year minimum experience in the medical field such as physician’s office.
ESSENTIAL SKILLS AND ABILITIES:
- Excellent customer service and communication skills.
- Ability to work as a team member.
- Manage multiple tasks simultaneously.
- Highly motivated and organized.
- Empathetic with patients’ needs and concerns.
- Excel under pressure.
- Attention to detail.
RESPONSIBILITIES:
- Verify eligibility and benefits for all patients with appointments including the deductible and co-pay information prior to the appointment time. Make comments in each account in the Practice Management system.
- Obtain referrals/authorization/LOA’s from PCP or insurance company before appointment.
- Cancel or reschedule patients based on insurance information, as needed.
- Print next day appointment schedule for all doctors in both offices and review for any add-on patients.
- Complete all emails daily for add on patients to the appointment schedule.
- Help answer phones.
- Cover for front desk personnel, as needed.
- Other duties as assigned.
