Develop People. Create Exceptional Patient Experiences. Restore Hope.
Colorado Center for Dermatology & Skin Surgery (CCD) is a physician-owned medical practice, and our mission is to restore hope in healthcare by caring deeply, working hard, and having fun. We believe exceptional patient experiences begin with exceptional people, and we invest heavily in developing our team members both personally and professionally.
We are seeking an exceptional Patient Access & Front Office Manager (PAM) to lead patient access and front office operations, including scheduling, registration, insurance verification, pre-authorizations, point-of-service collections, check-in, and check-out experience. This is an opportunity to develop people, improve systems, and create an environment where both patients and employees flourish.
Our PAM is responsible for leading and managing a team of 10-12 patient access and front office team members in a busy dermatology practice. This role is responsible for creating and maintaining a positive working environment while achieving standards for team productivity, quality, and patient satisfaction. Success is measured by front-office outcome metrics, employee retention, and the overall efficiency of patient service operations. This position is also responsible for serving as back-up in unanticipated absences or staffing shortages.
If you are a servant leader who enjoys coaching others, solving operational challenges, and creating a culture of excellence, we would love to meet you.
Key Responsibilities:
Operational Oversight:
- Efficiently execute front office responsibilities, including scheduling, registration, insurance verification, pre-authorizations, point-of-service collections, and check-in/check-out functions
- Achieve area metrics, including but not limited to, completion rates for insurance verifications and pre-authorizations, point of service collections, and completion of required patient forms.
- Regularly analyze data and performance reports to identify strengths and areas for improvement.
- Standardize workflows, identify process inefficiencies, and implement improvements to enhance operational performance.
- Oversee non-clinical supplies and inventory across locations.
- Serving as HIPPA Compliance office to ensure compliance with HIPAA regulations and office policies while maintaining high standards of professionalism.
- Cross-cover on all front office, scheduling, and phone team responsibilities.
Team Supervision & Leadership:
- Supervise, manage, and inspire patient access & front office team (~10-12 employees)
- Provide training, mentoring, and ongoing performance evaluations to support individual and team development.
- Create and foster a positive, supportive, and inclusive working environment to promote employee satisfaction and retention.
- Set clear expectations for productivity, quality, and professional conduct, and hold team members accountable.
- ■ Ensure team members consistently meet or exceed productivity and quality standards while maintaining a patient-centered approach.
- ■ Provide constructive feedback to team members, implement corrective actions as needed, and recognize outstanding performance.
- ■ Recognize individual and team achievements through formal and informal acknowledgment programs.
- Develop team schedules to ensure consistent coverage and smooth operations during all business hours.
- Address and resolve escalated patient concerns or operational issues in a professional and efficient manner.
● Communications & Collaboration:
- Encourage collaboration, open communication, and teamwork within the patient services team and across departments.
- Address workplace challenges proactively and foster a culture of problem-solving and continuous improvement.
- Facilitate regular team meetings to discuss updates, provide training, share feedback, and celebrate successes.
- Serve as the primary liaison between patient services team, clinical team, billing & collection team, and leadership to ensure alignment with practice goals and work collaboratively with other departments to streamline workflows and improve patient experiences.
- Communicate and document operational updates, policies, and expectations clearly to team members.
Key Strengths for Success:
- Loves developing people.
- Naturally takes ownership.
- Communicates with kindness, clarity, and professionalism.
- Thrives in a fast-paced environment.
- Brings calm during stressful situations.
- Thinks in systems and continuous improvement.
- Gives honest feedback with respect and encouragement.
- Leads by example.
- Believes excellence and compassion belong together.
Qualifications:
- Minimum three-years medical office supervision, team leadership, or comparable experience.
- Proven ability to measure and improve team performance through outcome metrics and standards.
- Adept at using electronic health records, scheduling software, insurance portals, Google Workspace, spreadsheets, and other computer-based tools.
- Dermatology or specialty experience is a strong plus but not required.
- College degree preferred but work experience will be considered.
Job Locations:
- We currently have offices in Centennial, Littleton, & Longmont, CO. This position is based in Centennial, CO and will require regular site visits and coverage support at all our locations.
Preferred Qualifications:
Application Instructions:
We are intentional about building a high-performing, dependable team. To be considered, please complete the following steps:
1. Complete our brief 10-minute survey: https://go.cultureindex.com/s/7AhC0o36d0
2. Submit a resume and cover letter introducing yourself and explaining why this role aligns with your strengths. (Please email to [email protected])
3. Submit your resume and cover letter through Indeed
Candidates who complete all steps demonstrate the level of follow-through and professionalism we value in this role.
Pay: $72,000.00 - $82,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Did you navigate to https://go.cultureindex.com/s/7AhC0o36d0 to complete our REQUIRED brief survey? Please note that this survey must be completed in order for your application to be considered.
Education:
Experience:
- Healthcare management: 3 years (Required)
Willingness to travel:
Work Location: In person
