Position Summary
We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our CPA firm. This position serves as the first point of contact for clients, providing exceptional customer service while supporting the administrative needs of our office. The ideal candidate is professional, detail-oriented, and able to thrive in a fast-paced environment, especially during tax season.
Key Responsibilities
- Greet clients and visitors in a professional and courteous manner.
- Answer and direct incoming phone calls.
- Schedule appointments and manage the firm's calendar.
- Receive, organize, and distribute client documents.
- Prepare and process outgoing mail and deliveries.
- Maintain a clean, organized, and welcoming reception area.
- Assist with scanning, filing, copying, and other administrative tasks.
- Enter and update client information in firm databases.
- Coordinate with staff to ensure timely client service.
- Handle confidential information with discretion and professionalism.
- Provide administrative support to accountants and management as needed.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous receptionist, administrative assistant, or customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to maintain confidentiality and professionalism.
- Positive attitude, strong work ethic, and dependable attendance.
Work Schedule
- Standard office hours during the year.
- Availability to work extended hours during tax season, including until 7:30 PM on weekdays, is required.
- Availability to work Saturdays during tax season is required.
Preferred Qualities
- Ability to work independently and as part of a team.
- Strong attention to detail and commitment to excellent client service.
We offer a professional, team-oriented work environment and the opportunity to support clients during one of the most important times of the year.
Pay: $16.00 - $18.00 per hour
Work Location: In person
