The MSR answers incoming contacts to the call center to meet contractual and regulatory requirements for call center operations that support Medicare and California Medi-Cal managed care plans. He or she participates in the Member Services Department's processes to meet enrollment and disenrollment timeliness; complaint, grievance and appeal intake documentation and acknowledgement; and enrollee non-emergency transportation booking rules.
The MSR demonstrates his or her success in this role by contributing to Member Services operation so it complies with Centers for Medicare and Medicaid Services (CMS) and California Department of Health Care Services, regulations, yet delivers thorough service to enrollees and providers in a professional, competent and compassionate manner.
Requirements:
AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!
Does the idea of doing something that really makes a difference in people's lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?
If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF's core values are:
- Patient-Centered
- Value Employees
- Respect for Diversity
- Nimble
- Fight for What's Right
Please review our Advocacy page for the latest news on how AHF is Fighting for What's Right! Advocacy News.
Benefits at AHF
AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.
Compensation: $28-$29/hr Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
