Role description
We are undertaking a large-scale Salesforce transformation spanning Sales Cloud, Service Cloud, and Marketing Cloud — one of the most significant technology and process change initiatives in our organization's history. To ensure lasting adoption and measurable business value, we are seeking an experienced Change Management Consultant who will serve as the human-side anchor of this program.
This is not a back-office role. You will be embedded alongside technical architects, solution engineers, and business stakeholders from day one — translating complex platform decisions into clear, human-centered change strategies. You will own change management end-to-end: from governance design and impact analysis through training execution and go-live hypercare.
Change Strategy & Governance
- Design and lead the enterprise change management framework for the Salesforce transformation program
- Establish and facilitate a Change Management governance structure including steering committees, change champions networks, and approval workflows
- Develop and maintain the master change management plan with integrated milestones across all three Cloud workstreams
- Serve as the single point of accountability for change readiness throughout the program lifecycle
Stakeholder Engagement & Alignment
- Conduct structured stakeholder identification, mapping, and ongoing engagement across Sales, Service, and Marketing business units
- Partner with senior leaders and executive sponsors to build visible, active change sponsorship and coalition
- Facilitate cross-functional working sessions to align on change impacts, business process changes, and role-level implications
- Act as a trusted advisor to both technical teams and business owners, bridging gaps in understanding and priorities
Impact Assessment & Readiness
- Lead change impact assessments at role, process, and system levels across all affected departments
- Develop and execute organizational readiness assessments; track and report change readiness scores at key program gates
- Identify change risks and resistance patterns early; build mitigation strategies and escalation paths
- Partner with HR and business leads to assess workforce implications, role changes, and capability gaps
Communications
- Develop and execute a comprehensive, segmented communications strategy across all phases: discovery, build, UAT, go-live, and post-launch
- Create high-quality communications materials including leadership briefings, all-hands decks, FAQs, newsletters, and digital content
- Tailor messaging for distinct audiences — C-suite, middle management, frontline users, and IT — ensuring clarity and relevance at every level
Training & Enablement
- Design the end-user training strategy and curriculum framework across all three Clouds and affected user personas
- Collaborate with Salesforce functional leads and system integrators to develop role-based training content
- Oversee training delivery logistics including scheduling, LMS coordination, and completion tracking
- Establish a post-go-live reinforcement and sustainment plan to drive continued adoption
Program Execution & Reporting
- Manage the change management workstream within the broader program plan; track deliverables, dependencies, and milestones
- Report change management KPIs, adoption metrics, and readiness dashboards to program leadership and sponsors
- Coordinate closely with the PMO, technical workstream leads, and business process owners to align change activities with technical delivery
- Provide go-live and hypercare support to resolve adoption barriers in real time
- 7+ years of change management experience with demonstrated leadership on large-scale enterprise technology transformations
- Proven experience on at least one major Salesforce implementation (Sales Cloud, Service Cloud, or Marketing Cloud) in a change management capacity
- Deep proficiency in structured change management methodologies — Prosci/ADKAR, Kotter, or equivalent
- Experience designing governance structures and operating within complex, matrixed program environments
- Strong executive presence with the ability to influence and advise senior stakeholders without direct authority
- Exceptional written and verbal communication skills; experience crafting executive-level materials
- Demonstrated ability to lead training strategy and manage end-user enablement at scale
- Must be locally based in the Orlando, FL area — on-site presence is required
- Prosci ADKAR Certification or equivalent change management credential
- Experience with multi-Cloud Salesforce transformations spanning both B2B and B2C contexts
- Familiarity with Salesforce adoption tools such as myTrailhead, in-app guidance, or WalkMe
- Experience working with System Integrator (SI) partner delivery teams
- Background in industries such as travel and hospitality , financial services, healthcare, retail, or professional services
- PMP or Agile/SAFe certification alongside change management credentials
Builds trust and drives alignment across technical and business audiences at all levels
Translates ambiguity into clear plans, frameworks, and governance structures
Delivers on complex workstreams with high quality, on time, within large program environments
Resilience & Adaptability
Stays effective and positive through program complexity, shifting priorities, and resistance
Crafts clear, compelling narratives for diverse audiences from frontline staff to the C-suite
At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today’s challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at www.myridius.com and start leading the change.
