Established in 1975, Child Care Solutions is a not-for-profit organization dedicated to providing information and resources to parents, providers, employers, and community leaders in Onondaga and Cayuga Counties (NY) who are seeking solutions to their child care needs. Child Care Solutions believes that high-quality child care is a vital community resource that supports families, enhances economic productivity, and nurtures children’s growth. Presently, CCS is seeking an experienced, Parent Services Specialist to join our Syracuse, NY based team.
Responsibilities:
- Provides child care and early education referrals, which are responsive to families’ needs by phone, email, on-line or in-person at our site and community sites
- Refers parent customers to other community resources when they have additional needs
- Provides information to help child care consumers understand the components of quality care and support their ability to make informed child care choices
- Provides consumers with information about child care costs and available financial aid including the child care scholarship programs administered by Child Care Solutions
- Assists the Coordinator in developing and updating written and on-line information and educational materials for distribution to child care consumers.
- Updates the provider and community databases to ensure that data is comprehensive and accurate and includes all NYS standard provider data fields
- Forwards incoming complaints about child care providers that involve allegations of possible violations to the Registration Team for further documentation and follow-up.
- Maintains knowledge of community resources to which providers and parents can be referred for parent education and additional services and support.
- Provides one-to-one technical assistance to parents using legally exempt child care providers.
- Participates in outreach efforts to inform the community about Child Care Solutions’ services
Qualifications:
- Highschool Diploma/GED Required
- 2 years’ experience working with children and families in a child care or early education program, or in an information and referral call center setting
- Effective oral and written communication, presentation skills
- Knowledge of child care operation and best practices
- High level of accuracy and organization
- Proficient in use of MS Office and/or other databases
- Knowledge of community resources
- Ability to work with people from a wide range of economic, ethnic and cultural backgrounds
Requires flexibility, some evening and occasional weekend hours
Job Type: Full-time
Pay: $20.25 - $23.08 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
