Louma is a brand-new bakery in West LA with a mission: blending artisanal baking with social impact. Equipped with top-notch equipment, we’re creating a space where creativity, craftsmanship, and community come together - and we’re looking for passionate individuals to join our launch team.
In our kitchen, we craft breads (sourdough, baguettes, rye), classic pastries (Danish and French-style), and seasonal to-go offerings. All made from locally sourced ingredients with care and precision. Imagine the perfect sourdough loaf paired with fresh, middle eastern inspired flavors -that’s the Louma experience.
Joining Louma means contributing to a greater mission while honing your craft in an environment that celebrates growth and creativity. As part of a nonprofit-owned business, our work is rooted in uplifting others. At its core, Louma Bakery is a platform that offers professional opportunities for passionate individuals with learning and developmental differences, making patience, kindness, and respect essential qualities for every team member. We’re looking for positive and talented team players who want to grow with us, elevate what we do, and be proud of the impact they make every day.
Overview:
Join the vibrant atmosphere at LOUMA bakery as a FOH team member. As the face of our bakery, you will play a key role in providing excellent customer service, ensuring a welcoming environment, and assisting customers in their enjoyment of our artisanal baked goods and organic culinary offerings.
Responsibilities:
Customer Service
- Greet and assist customers in a friendly, welcoming, and professional manner.
- Provide accurate information about menu items, ingredients, and daily specials.
Order Processing
- Take customer orders accurately and efficiently using the point-of-sale (POS) system.
- Ensure orders are prepared and delivered promptly and correctly.
Product Knowledge
- Maintain a strong understanding of bakery products, including ingredients, preparation methods, and sourcing.
- Offer recommendations based on customer preferences and dietary needs.
Cleanliness & Organization
- Keep the front-of-house area clean, organized, and visually appealing.
- Assist with restocking and maintaining product displays.
Cash Handling
- Process cash and card transactions accurately and provide correct change.
- Follow established cash-handling procedures to ensure financial accuracy.
Customer Experience
- Create a positive and engaging atmosphere that encourages repeat visits.
- Handle customer questions, concerns, and feedback with professionalism and courtesy.
Team Collaboration
- Communicate effectively with kitchen and bakery staff to ensure smooth order flow and timely service.
- Assist with cross-functional tasks to support daily operations and overall customer satisfaction.
Requirements:
· Previous experience in a customer service or front-of-house role is preferred, but not required.
· Strong communication and interpersonal skills.
· Ability to work efficiently in a fast-paced environment with a positive, team-oriented attitude.
· Basic understanding of food safety and hygiene practices.
· Availability to work flexible schedules, including weekends and holidays.
Benefits:
● Competitive compensation + tips
● Consistent scheduling with guaranteed minimum hours
● Opportunity for additional hours based on availability and performance
● Flexible hours based on weekly production needs
● A positive and collaborative working environment.
If you have a passion for delivering exceptional customer service in a bakery setting, we invite you to apply for the FOH position at LOUMA bakery. Join us in creating a warm and inviting atmosphere for our customers as they indulge in the unique and delicious offerings from our artisanal bakery.
Pay: $18.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid sick time
- Paid training
- Referral program
Work Location: In person
