Wetzel’s Pretzels is looking for an experienced Field Business Manager in the Los Angeles area to coach approximately 50-70 franchised Wetzel’s Pretzels locations within the western region of the United States on sales, marketing, profitability and operations. The Field Business Manager acts as the liaison between the field and corporate office as well as supports franchisees with vendor relationships, store openings, and the overall business strategies.
Equal Opportunity Employer M/F/D/V
Position Summary
This full-time individual contributor role is part of internal cross functional team designed to drive business initiatives, influence their peers based on their “areas of expertise” and using multiple computer software programs within the internal business environment. This position is not visa eligible.
Key Duties/Responsibilities
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Support all aspects of Wetzel’s Pretzels new store openings and transfers
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Develop and build professional relationships with franchisees and their teams to lead operations excellence
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Assist franchisees with establishing strategic direction, business plans, goal setting and achievement
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Communicate all new programs (i.e., marketing, new product rollouts, etc.) to franchisee community, and ensure proper rollout and execution
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Ensure brand compliance and document (written and photograph) situations in which operating standards, health & safety, UFOC or other agreement violations are present
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Conduct QSCE visits and submit all support documentation and photos
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Communicates data, information and development opportunities
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Conduct ongoing training ("train the trainer" orientation)
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Assist with business presentations and the bi-annual convention
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Ensure franchise agreement compliance
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Aid internal brand team(s) with various projects, as necessary
Required Qualifications/Skills
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Two to six years of related work experience
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Possess operational knowledge of multi-unit QSR operations
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Prior experience conducting in-store field inspections
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Ability to interact with business owners and managers to drive the business model and achieve desired results
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A keen understanding of how to influence and hold people accountable to ensure brand standards are met across stores in the assigned territory
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Effective, skillful, and professional in communications, both written and oral
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Strong organizational skills
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Ability to prioritize workflow with a strong attention to detail and follow-through
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Skilled at collaborating and developing partnerships with team members and business leaders
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Be customer focused with a commitment to meeting the customers’ needs
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Be able to travel approximately 75% of the work time
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Food Safety Certification required
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Have a valid driver license and be able to drive for business purposes
Preferred Qualifications/Skills
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Bachelor’s degree is preferred, but not required
Physical and Mental Requirements
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Ability to stand and walk for extended periods of time
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Ability to lift, carry, push, or pull 25–50 pounds
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Ability to occasionally bend, stoop, kneel, reach, and perform repetitive motions
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Ability to maintain focus in a fast-paced restaurant environment with exposure to heat, cold, noise, and kitchen equipment
This job description is not intended to be a comprehensive list of job duties and responsibilities, and the position’s required duties and responsibilities are subject to change with or without notice.
Benefits (Subject to Change):
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401(k) matching, including Roth options
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Medical insurance
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Dental insurance
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Vision insurance
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Employee assistance program
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Flexible spending account
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Health savings account
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Life insurance
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Short-term disability insurance
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Long-term disability insurance
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Paid time off
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Tuition reimbursement
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Referral program
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Wellness programs
