Facilities Maintenance Coordinator (After Hours)
Location: Remote
Position Type: Full Time, Non-Exempt (Hourly)
About the Role
Branded Group is seeking experienced, highly motivated Facilities Coordinators to join
our Service Operations team. In this role, you will manage emergency and after-hours
maintenance requests for national clients while delivering exceptional customer service,
ensuring timely response, and driving cost-effective resolutions.
The ideal candidate thrives in a fast-paced environment, excels at problem solving,
communicates effectively with clients and vendors, and can successfully manage
multiple priorities simultaneously. This position plays a critical role in maintaining
seamless operations outside of standard business hours and requires strong decision-
making skills, attention to detail, and a strong sense of urgency.
Essential Duties and Responsibilities
Service Coordination & Work Order Management
- Manage emergency service requests for national clients and ensure timely
resolution.
- Coordinate service providers, technicians, property managers, and other
stakeholders to facilitate successful completion of work orders.
- Meet client-specific emergency response requirements, typically ranging from
two to four hours.
- Maintain accurate and detailed documentation, notes, and status updates across
multiple software platforms.
- Monitor work orders from initiation through completion, ensuring all required
information and documentation are captured.
Budget Management & Cost Control
- Review labor, material, and subcontractor costs to ensure pricing accuracy and
cost effectiveness.
- Negotiate vendor pricing and service costs while maintaining strong vendor relationships.
- Balance client expectations with profitability objectives by maintaining appropriate margins.
- Obtain multiple vendor quotes when required and evaluate pricing and scope to ensure the best value.
Client Communication
- Build and maintain positive client relationships through responsive and solution- oriented service.
- Escalate service issues, delays, cost increases, and other concerns as appropriate.
- Maintain accurate schedules, status updates, and service documentation.
- Provide proactive and professional communication to clients via email, phone, and customer portals.
Work Environment
- Fully remote position requiring a dedicated home office workspace.
- Reliable high-speed internet connection is required.
Schedule
This is a full-time position, typically requiring 40 hours per week.
Shifts are generally 8 to 10 hours in length and may be scheduled during the following
times:
- Monday through Friday between 1:00 PM and 5:00 AM Pacific Time
- Saturday and Sunday on varying schedules
Flexibility of working evenings, overnight hours, weekends, and holidays as assigned is
required.
Compensation
$26.00 to $38.00 per hour, depending on qualifications and experience.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life and AD&D Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Employee Assistance Program (EAP)
Pet Insurance
401(k) Plan with Employer Matching Contributions
Paid Vacation
Paid Sick Leave
Paid Personal Days
Paid Holidays
Fitness Reimbursement Program
Employee Recognition Programs
Bonus Opportunities
Tuition Reimbursement
Home Office Stipend
Paid Volunteer Time
