Extension is seeking a Customer Service Representative for a DIRECT HIRE opportunity with one of our clients located in New Berlin, WI.
This position is onsite.
About Our Client
- Leader in the industry!
- Excellent compensation offered!
- Friendly and collaborative working environment!
Key Objectives / Role Responsibilities
- Field incoming phone calls, faxes, and emails from customers and process new parts orders in a highly professional and proficient manner
- Issue Returned Material Authorizations and track RMA activity within the facility as necessary
- Conduct the necessary research of bills of material (BOM) and engineering drawings to identify the correct replacement parts for customers’ specific models
- Use the company’s ERP system to generate quotes for parts orders
- Follow up on all open quotes to pursue potential parts sales, and record reasons for unconverted quotes
- Provide answers to simple technical questions from customers regarding products & parts
- Use telemarketing and other marketing techniques to support departmental Parts Marketing Programs to grow the parts business
- Provide departmental backup as required and support all department goals
Desired Skills & Qualifications
- 1-3 years of customer service
- Associates degree in Marketing or Communications if possible
- Experience processing orders and RMAs
- ERP and CRM software experience
Salary Information
- Pay or salary range -- Up to $70,000
We’re looking forward to connecting with you and are excited to help you make your next career move!
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Preferred)
- ERP systems: 2 years (Required)
Work Location: In person
