Job Description
The Shift Lead is a hands-on leadership role responsible for overseeing daily park operations and ensuring an exceptional guest experience. Reporting directly to the General Manager and Assistant General Manager, the Shift Lead supports team performance, enforces safety standards, and drives operational efficiency in a fun, fast-paced environment.
This role is ideal for individuals looking to grow their leadership skills while making a direct impact on team culture, safety, and overall park success.
Key Responsibilities
Lead Daily Operations
- Act as Manager on Duty when senior leadership is not present
- Oversee park flow, staffing, and guest experience during shifts
- Delegate tasks to ensure smooth and efficient operations
Team Leadership & Training
- Train, coach, and hold Flight Crew accountable to safety, cleanliness, and service standards
- Provide real-time feedback and support team development
- Promote a positive, high-energy team environment
Guest Experience
- Ensure every guest receives a safe, fun, and memorable experience
- Support party and event execution, ensuring organization and timeliness
- Address guest concerns promptly and professionally
Cash Control & Administrative Duties
- Open and close the park, including tills and deposits
- Monitor cash handling procedures and identify discrepancies
- Maintain accurate daily reporting and shift documentation
Safety & Compliance
- Enforce all park safety rules and operational procedures
- Conduct routine inspections of attractions and equipment
- Ensure completion of daily, weekly, and monthly safety checks
Inventory & Operations
- Monitor and manage inventory levels (socks, wristbands, supplies, etc.)
- Ensure the park is clean, stocked, and operationally ready at all times
Incident Response
- Respond quickly and professionally to incidents or injuries
- Complete accurate and thorough incident reports
Key Performance Metrics
The Shift Lead is expected to support and contribute to performance in the following areas:
- Guest satisfaction and overall experience
- Team productivity and engagement
- Safety compliance and incident response
- Cash handling accuracy
- Operational execution (cleanliness, readiness, and efficiency)
Leadership Expectations
- Lead by example with professionalism, energy, and accountability
- Maintain strong communication with management and team members
- Stay actively engaged on the floor and support all areas of the park
- Uphold company policies and enforce standards consistently
Developmental Focus
This role is designed as a pathway into higher leadership positions. Shift Leads will gain experience in team management, operations, safety compliance, and guest experience, preparing them for future growth into Assistant General Manager and General Manager roles.
Position Details
- Part-Time, Hourly Position
- Reports to the General Manager and Assistant General Manager
- Must be available for evenings, weekends, and peak business hours
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Experience:
- Management: 1 year (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
