No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.
Our Front Desk team makes a difference by:
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
As Guest Services Representative, you will:
- Organize, confirm and process guest check-on/check-outs and adapt for any changes, verify guest identity
- Respond to and resolve guest requests
- Secure payments, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Maintain confidentiality of all guest, proprietary information
- Report maintenance problems, accidents and safety hazard
To be successful in this role, you need a professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Clean professional appearance.
This role requires standing for long periods of time, or entire shift. Read and visually verify information in a variety of formats (i.e. small print). Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.
Benefit Conditions:
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
- 7am-3pm shifts primarily, some 3pm-11pm shifts
- Weekend availability is required
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Southport, NC 28461: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
