The Banquet House Attendant is primarily responsible for delivering exceptional banquet and conference services to the guests. This individual will promote a safe and welcoming working environment to achieve maximum guest satisfaction.
Assists with setting up and tear-down for event functions, to include buffets and coffee breaks.
Maintain stock and cleanliness of back of house workspace with necessary equipment including silverware, linen and condiments.
Transport all needed service materials and props to banquet/function rooms and storage.
Service meeting breaks
Vacuum and sanitize function space
Set up and operate LCD projector, laptop computer, overhead projector, TVs and monitors
Open and close banquet checks in POS system
Meet grooming standards of the hotel as set out in the Team Member Handbook.
Attend daily briefings, training sessions, and meetings as required.
Must be able to stand and walk on feet throughout the shift
Must be able to occasionally lift, carry, push & pull 50 lbs or more (as much as up to 100 lbs)
Must be able to perform simple grasping and fine manipulation
Must be able to perform repetitive hand & arm movements
Must be able to frequently reach overhead
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis
Bending, stooping, kneeling, hoisting, leveraging items onto carts, or crawling on floor; sometimes necessary to clean
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)
Must be able to work in variable room temperatures
Must be authorized to work in the United States
Must be able to communicate effectively in English
Must be able to accurately follow instructions, both verbally and written
Must be detail-oriented and work well under pressure
Must be able to work in a fast-paced environment
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends, and holidays. Schedules are based on occupancy levels and business of the hotel.
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
