Overview
Join our dynamic Service Department and become a vital part of our team! This role supports Service & Special Projects through accurate billing, weekly Service Dept. time & payroll review, customer communication, administrative coordination and ensures completed work orders are properly reviewed, invoiced, recorded, and supported with organized documentation. Your attention to detail and proactive approach will drive operational excellence and contribute to our company’s success.
KEY ACCOUNTABILITIES
- Review and invoice service work orders, verifying labor, materials, equipment, contract rates, markups, and applicable fringe requirements.
- Prepare free-form and progress invoices for Special Projects; submit invoices through customer portals when required.
- Process customer payments, answer billing questions, maintain records, and support routine collection follow-up.
- Review weekly payroll items: verify technician timecards, job coding, classifications, and corrections while maintaining confidentiality.
- Answer, screen, and route incoming calls; assist customers with service and billing inquiries.
- Maintain customer billing instructions, pricing schedules, files, and reports using Computer Ease, Excel, Word and Smartsheet.
- Support the Controller with reconciliations, reporting, data entry, permits, and other accounting or administrative duties.
- Document recurring procedures, cross-train critical tasks, and recommend improvements to billing and department workflows.
Skills
- 2+ years of Accounts Receivable, accounting, payroll, or service administration experience; construction or electrical experience preferred.
- Working knowledge of general accounting principles and strong attention to detail.
- Proficient in Microsoft Excel, Word, Outlook, and ERP/accounting software; Smartsheet experience is a plus.
- Strong organization, communication, customer service, and multitasking skills with the ability to meet deadlines independently.
- Excellent organizational skills for account reconciliation, journal entries, and analysis tasks requiring attention to detail.
- Effective phone etiquette combined with strong math skills for handling inquiries related to debits & credits or account discrepancies.
SUCCESS IN THIS ROLE
Invoices and payroll are completed accurately and on time; customer and financial records remain organized; communication is professional; and department processes are documented, improved, and not dependent on one individual.
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
