Job Summary
Customer Engagement Specialist Location: Hybrid - Minneapolis, MN | Up to 20% travel required
Our company is a leading provider of surgical products and solutions. Our mission is to enhance precision, performance, and comfort for medical professionals by delivering innovative and reliable tools. We are looking for a dynamic Customer Engagement Specialist to join our growing team. This role will work closely with our field sales representatives, supporting lead management, appointment setting, upselling, and delivering exceptional customer service. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy interacting with customers through multiple channels, this could be the perfect opportunity for you!
Key Responsibilities:
· Manage and qualify incoming leads by working directly with the field sales team.
· Set appointments with potential clients via phone, email, and text to support the sales cycle.
· Engage with customers and prospects to upsell products and services, ensuring customer needs are met.
· Provide outstanding sales support and customer service through various channels (email, phone, text).
· Assist in tracking and maintaining lead data in the CRM system, ensuring information is accurate and up-to-date.
· Collaborate with the sales team to strategize on lead nurturing and conversion.
· Travel up to 20% for trade shows, conferences, and selling events to support product demonstrations and engage with potential customers.
· Handle post-sales follow-up and customer inquiries to ensure client satisfaction.
· Contribute to ongoing improvements in customer engagement strategies.
Qualifications/Skills:
· 2+ years of experience in customer service, inside sales, or related roles.
· Strong communication skills, both written and verbal.
· Experience with CRM systems (NetSuite or similar) and lead management.
· Ability to multitask, prioritize, and manage time efficiently.
· Self-motivated with a positive attitude and strong problem-solving skills.
· Ability to work well independently and as part of a small, collaborative team.
· Comfortable with up to 20% travel for events and trade shows.
· Familiarity with the healthcare or dental industry is a plus, but not required.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
Ability to Commute:
- Minneapolis, MN 55422 (Required)
Ability to Relocate:
- Minneapolis, MN 55422: Relocate before starting work (Required)
Work Location: In person
