Description
This position is a crucial part of our Service department and acts as a liaison between customers and technicians, managing maintenance and repair orders. Key responsibilities include scheduling appointments, documenting problems, explaining repairs and costs clearly, upselling additional services, processing paperwork, and resolving complaints to maintain a positive customer experience and efficient service department flow.
We provide a rewarding work atmosphere as well as competitive compensation and benefits. We are looking for talented individuals to join our team!
Job Functions
- Schedules service appointments
- Ensures customers service requirements are accurately and documented on the Repair Order (RO).
- Provides a complete and accurate written cost estimate for all labor and parts.
- Recommends additional needed and value added service based upon service history and inspection.
- Periodically checks on the progress of the repair throughout the day. Promptly updating the customer regarding any changes, explains cost and time requirements in detail, and gets proper authorization before performing any additional repairs.
- Consistently reviews and closes RO’s ensuring that work is completed and additional work and corresponding authorization is noted.
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
- Ensures that required documentation is complete and is in compliance with regulations and standards.
- Complies with and enforces all safety policies and procedures.
- Attends all staff meetings, trainings, and educational classes as required.
- Continually learns about product updates, features, accessories to better assist customer needs.
- Establishes personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
Required
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Pleasant/friendly demeanor and an outgoing personality.
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
- Proficient with Microsoft Office and Dealer Management Software
- Willingness to learn.
- A desire to work in a commission, performance based environment.
- Ability to multi-task and follow tasks as assigned
- Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
*Compensation is comprised of an hourly wage plus a WPI (work performance incentive) Est. $65k-$75k/ per year
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Greencastle, PA 17225 (Required)
Work Location: In person
