Veterinary Assistant/CSR Full-Time Job Description
Pet Hospital of Thornton is looking for a dynamic individual inspired to contribute confidently to the successful launch of a best-in-class hospital. Come grow with us while working in a brand new, locally owned, modern facility with state-of-the art equipment, servicing pets in your local community. This is a full-time, non-exempt position, offerring 32-40 hours per week . While the schedule is expected to be consistent, changes may be necessary to meet the needs of a growing hospital. This person would also cross over to our convenient 2nd location, Broadlands Veterinary Clinic!
Role & Responsibilities:
- Customer Service
- Facilitate communications (phone, text, email and in-person) and cultivate positive client experiences
- Interact with veterinary professionals and escalate complex communications when appropriate
- Facilitate and manage appointment and surgical schedules
- Maintain accurate and up-to-date records (including client communications)
- Technology Focus
- Fielding and managing multi-line phone systems
- Fielding and responding to electronic communications
- Utilize cloud-based software application (EzyVet)
- Patient Care
- Safe and reliable restraint
- Basic mathematics
- Support appointment related activities as needed (i.e. obtaining histories, TPRs / weights, assisting with medical records)
- Perform standard appointment procedures (i.e. vaccinations, nail trims, ear cleanings, etc.)
- Complete hospital admissions (i.e. verifying consent forms, patient information, medications, and fasting status)
- Perform therapeutic procedures and complete diagnostics (including laboratory and radiology imaging studies)
- Assist with anesthesia as directed (responsibilities will vary pending experience and state requirements), but may include IV Catheter placement, venipuncture, injections and patient monitoring
- Assist with surgical and dental procedures as directed (responsibilities will vary pending experience and state requirements)
- Equipment
- Perform routine maintenance (as needed) to ensure equipment is in working order
- Clean and care for surgical instruments (including wrapping packs and managing the autoclave cycles)
- Facilities
- Maintain a clean and inviting environment, adhering to OSHA requirements
Compensation & Benefits:
- Competitive salary
- Pet discounts
- 401(k)
- Scrub allowance
Success in this Role:
- 2+ years of veterinary experience
- 4+ years of customer service experience
- Associate or bachelor's degree preferred
- A strong passion for helping others
- High emotional intelligence and effective communication skills, especially in receiving and responding to feedback
- Proficiency with conflict resolution
- Ability to communicate confidently and compassionately with veterinary professionals across different roles
- Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently
- Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Employee discount
- Uniform allowance
Work Location: In person
