Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
Safelite is the leader in auto glass service, continuously raising the bar for experiences that are easy, fast, and done. Digital is central to that ambition and to how we serve consumers, clients, and colleagues.
We are seeking a UX & Predictive Experience Lead Researcher to increase learning velocity across our digital product organization. You will build new ways to understand and anticipate customer behavior, combining first-party behavioral data, predictive modeling, AI, experimentation, and direct customer research to help teams learn earlier, make better decisions, and invest with greater confidence.
Reporting to the Director of Product Design, you will lead this capability as a senior individual contributor, working across research, design, product, analytics, and data science.
This is a role for someone who sees research as a learning system, not a sequence of studies. You will help us determine what we can learn from existing signals, what we can predict or simulate, what we should test, and when direct customer engagement will create new understanding.
What you will do
What you will need
Experience Qualifications
7-9 years across UX research, behavioral science, data science, experimentation, or related disciplines, with significant experience shaping digital product decisions.
REQUIRED QUALIFICATIONS
- 8+ years across UX research, behavioral science, data science, experimentation, or related disciplines, with significant experience shaping digital product decisions.
- Demonstrated experience building predictive, behavioral, simulation, or decision-support methods using first-party data.
- Strong applied statistics and experimentation foundation, including causal inference, experimental design, and working explicitly with uncertainty.
- Working fluency in Python or R and SQL.
- Hands-on qualitative research experience and the ability to connect behavioral evidence with customer motivation and context.
- Demonstrated fluency using AI across research, modeling, simulation, analysis, and prototyping.
- Experience operating in continuous discovery and delivery environments and using evidence to shape what gets built next.
- Experience with digital analytics and experimentation platforms such as Quantum Metric, Amplitude, Adobe, Optimizely, or similar.
- Ability to make sophisticated methods and evidence understandable and actionable for senior product and business leaders.
- 8+ years across UX research, behavioral science, data science, experimentation, or related disciplines, with significant experience shaping digital product decisions.
- Demonstrated experience building predictive, behavioral, simulation, or decision-support methods using first-party data.
- Strong applied statistics and experimentation foundation, including causal inference, experimental design, and working explicitly with uncertainty.
- Working fluency in Python or R and SQL.
- Hands-on qualitative research experience and the ability to connect behavioral evidence with customer motivation and context.
- Demonstrated fluency using AI across research, modeling, simulation, analysis, and prototyping.
- Experience operating in continuous discovery and delivery environments and using evidence to shape what gets built next.
- Experience with digital analytics and experimentation platforms such as Quantum Metric, Amplitude, Adobe, Optimizely, or similar.
- Ability to make sophisticated methods and evidence understandable and actionable for senior product and business leaders.
What you will get
- Competitive weekly pay and bonus opportunities.
- Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
- Up to $5,250 in tuition reimbursement per year.
Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote #LI-MH1
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
