Warranty Supervisor
After-Sales Support Division
Adairsville, GA | Full-Time
Yanmar America is seeking a Warranty Supervisor to lead the Warranty Support Team within our After-Sales Support Division. This role oversees warranty operations across multiple business units and ensures efficient claims processing, cost control, system integrity, and strong dealer/OEM support.
This is a leadership role responsible for managing warranty administration, driving reporting and cost analysis, and improving processes that impact customer satisfaction and operational performance.
What You’ll Do
- Oversee warranty operations for the Rural Lifestyle, Industrial Engines, and Energy Systems Divisions
- Lead and support the Warranty Support Team, providing direction, coaching, and performance management
- Manage divisional warranty budgets and internal warranty expense accounts
- Authorize goodwill decisions for dealers and customers as appropriate
- Develop and analyze reporting using warranty claims data, technical support cases, and related sources to identify trends, field issues, and cost drivers
- Communicate and track Product Improvement Programs (PIPs)
- Lead projects related to warranty systems, after-sales improvements, and operational efficiency
- Oversee warranty system functionality and implement enhancements
- Manage the service case ticket system and related campaign activity
- Supervise zero-hour programs and other corrective actions
- Partner cross-functionally with internal teams, dealers, distributors, OEMs, and Yanmar Japan stakeholders
What You Bring
- Strong leadership and team development experience
- In-depth knowledge of industrial engine or equipment service operations
- Familiarity with diesel engines, emissions systems (Tier 3 & 4), electronics, and hydraulic controls
- Experience troubleshooting diesel products and using diagnostic tools (Volt-Ohm Meter, CAN bus/OBD II interfaces, etc.)
- Strong analytical skills with the ability to build meaningful reporting from multiple data sources
- Advanced Excel skills; experience with Power BI preferred
- Experience with Salesforce or another CRM system is a plus
- Ability to work effectively in high-volume, fast-paced environments
- Excellent communication and organizational skills
Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- 3+ years of experience in the Industrial Engine, Construction Equipment, or Agricultural Equipment industry preferred
- Prior experience leading a multi-discipline team preferred
- Strong working knowledge of Microsoft Office tools
- Ability to travel approximately 10% domestically and internationally
- Bilingual (English/Japanese) is a plus
This position is based in Adairsville, GA and is full-time.
