We are a trusted provider of personal lines insurance, offering tailored coverage for individuals and families. We take pride in delivering exceptional service and building long-term relationships with our clients. We’re seeking a motivated and customer-focused individual to join our team and help continue our legacy of excellence.
As a Customer Service Representative at, you will be the first point of contact for our clients who need assistance with their personal insurance policies. You’ll handle inquiries, provide policy information, assist with claims, and support customers through their insurance needs, ensuring they have a seamless and positive experience.
Responsibilities:
- Answer customer inquiries regarding personal insurance policies, coverage options, claims, and billing.
- Assist clients with policy renewals, changes, and updates.
- Explain insurance coverage, benefits, and options in a clear, approachable manner.
- Support customers through the claims process, ensuring their needs are addressed promptly.
- Ensure all customer interactions are documented accurately in our system.
- Resolve customer concerns, ensuring the highest level of satisfaction.
- Work closely with the team to meet customer needs and improve service delivery.
- Stay informed on updates to personal insurance products, industry trends, and company policies.
Requirements:
- High school diploma or equivalent; additional insurance certifications or coursework is a plus.
- Previous experience in customer service, ideally in personal lines insurance.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficient in using computers and basic insurance software.
- Detail-oriented with excellent problem-solving abilities.
- Strong desire to help others with a friendly, customer-first attitude.
Job Type: Part-time
Pay: $20,000.00 - $35,000.00 per year
Ability to Relocate:
- Brockton, MA 02301: Relocate before starting work (Required)
Work Location: In person
